Difference between revisions of "Configuring your virus protection for use with Platinum"
From Catalyst
Robert Hearn (talk | contribs) m |
m (Les Ward moved page Configuring your Virus Protection for Use with Platinum to Configuring your virus protection for use with Platinum: Lower case (except for Platinum menu options)) |
||
| (40 intermediate revisions by 7 users not shown) | |||
| Line 1: | Line 1: | ||
== Summary == | == Summary == | ||
| − | {{Warning | + | {{Warning|text=We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these instructions.}} |
This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum. | This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum. | ||
| − | {{Warning| | + | {{Warning|text='''SEEK ADVICE''' Should you be in any doubt as to the effect the changes that you make are having, then please seek advice from our hotline support.}} |
| + | == More Information == | ||
It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions". | It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions". | ||
| − | + | The general exclusions that are required here are the Platinum data and temporary files. We would '''not recommend''' any other exclusions. | |
| − | The general exclusions that are required here are the Platinum data and temporary files. We would not recommend any other exclusions. | + | |
| + | {{Note|text=It is also a good practice to try and make sure that the Virus software does not run scans during work hours as to prevent any possible "slow down" affect for users.}} | ||
| − | + | === Platinum Data Files === | |
| − | + | Your exclusion list should show something like: | |
| − | + | * {{FilePath|P:\SX\SXCo1\SX*.E*}} | |
| − | ** {{ | + | * {{FilePath|P:\SX\SXCo1\SX*.D*}} |
| − | ** {{ | + | * {{FilePath|P:\SX\SXCo1\*.TMP}} |
| + | * {{FilePath|P:\SX\SXCo1\*.TP?}} | ||
| + | * {{FilePath|\\Server\Share\SX\SXCo1\SX*.E*}} | ||
| + | * {{FilePath|\\Server\Share\SX\SXCo1\SX*.D*}} | ||
| + | * {{FilePath|\\Server\Share\SX\SXCo1\*.TMP}} | ||
| + | * {{FilePath|\\Server\Share\SX\SXCo1\*.TP?}} | ||
There are some variables here of which you should be aware. | There are some variables here of which you should be aware. | ||
| − | * The {{ | + | * The {{FilePath|P:}} may be different on your system. This represents the drive letter on which your Platinum Software is installed. Please call Hotline support if you are unsure as to what this should be. |
| − | * If you have more than one company on your system, then you | + | * The {{FilePath|\\Server\Share}} will be different on your system. This represents the network location to which your drive letter above is mapped. |
| + | * If you have more than one company on your system, then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth. | ||
| + | {{Information|text=If your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}} | ||
| + | * {{FilePath|P:\SX\SXCo1\}} | ||
| + | * {{FilePath|\\Server\Share\SX\SXCo1\}} | ||
| + | |||
| + | === Platinum Temporary Files === | ||
| + | If your Platinum system is configured with local temporary files (which will be true if your system was installed from April 2012 onwards, or for some of our longer serving customers, we have changed your configuration for you) then you will need to set up the following extra exclusions. | ||
| + | |||
| + | * {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TMP}} | ||
| + | * {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TP?}} | ||
| + | and/or | ||
| + | * {{FilePath|C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TMP}} | ||
| + | * {{FilePath|C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TP?}} | ||
| − | + | As before, there are some variables of which you should be aware. | |
| + | * If you have more than one company on your system then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth. | ||
| + | * The machine's location of the temporary files can be confirmed by checking the {{DataValue|SX_TEMP}} entry in the {{Tab|Environment}} tab of the {{Menu|Help|About Platinum}} option. | ||
| + | {{Information|text=Again if your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}} | ||
| + | Setting for Windows Vista and above; | ||
| + | * {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\}} | ||
| − | + | === Platinum Server Files === | |
| − | + | On your Platinum server only, you should add the following (which are especially important if you have CDM Server): | |
| − | + | * {{FilePath|C:\Platinum\SX\SXCo1\SX*.E*}} | |
| − | + | * {{FilePath|C:\Platinum\SX\SXCo1\SX*.D*}} | |
| + | * {{FilePath|C:\Platinum\SX\SXCo1\*.TMP}} | ||
| + | * {{FilePath|C:\Platinum\SX\SXCo1\*.TP?}} | ||
| − | * | + | As before: |
| + | * The {{FilePath|C:\Platinum}} may be different on your system. This represents the physical drive and folder on your server in which Platinum Software is installed. | ||
| + | * If you have more than one company on your system then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth. | ||
| + | {{Information|text=Again if your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entry below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}} | ||
| + | * {{FilePath|C:\Platinum\SX\SXCo1\}} | ||
| + | === Platinum Webdaemon === | ||
| + | The Platinum '''Webdaemon''' Application will also need to be excluded. This is normally installed on your server. | ||
| − | {{ | + | For 32bit Systems the following file will need excluding; |
| + | * {{FilePath|C:\Program files\webdaemon\webdaemon.exe}} | ||
| + | For 64bit Systems the following will need to be excluded; | ||
| + | * {{FilePath|C:\Program files (x86)\webdaemon\webdaemon.exe}} | ||
== See also == | == See also == | ||
| − | *[[ | + | * [[Catalyst Computer Systems Ltd]] |
| + | * [[:Category:Trouble Shooter|Trouble Shooter]] | ||
| − | + | {{KB_Tags|virus, scanner, protection, exclusions, slowdown, slow, slows, slow down, antivirus, anti, server}} | |
| + | {{Hint}}{{TShoot}}{{ZN_Admin}} | ||
Latest revision as of 14:38, 17 April 2019
Contents
Summary
 | We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these instructions. |
This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum.
| SEEK ADVICE Should you be in any doubt as to the effect the changes that you make are having, then please seek advice from our hotline support. |
More Information
It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions".
The general exclusions that are required here are the Platinum data and temporary files. We would not recommend any other exclusions.
 | It is also a good practice to try and make sure that the Virus software does not run scans during work hours as to prevent any possible "slow down" affect for users. |
Platinum Data Files
Your exclusion list should show something like:
- 'P:\SX\SXCo1\SX*.E*'
- 'P:\SX\SXCo1\SX*.D*'
- 'P:\SX\SXCo1\*.TMP'
- 'P:\SX\SXCo1\*.TP?'
- '\\Server\Share\SX\SXCo1\SX*.E*'
- '\\Server\Share\SX\SXCo1\SX*.D*'
- '\\Server\Share\SX\SXCo1\*.TMP'
- '\\Server\Share\SX\SXCo1\*.TP?'
There are some variables here of which you should be aware.
- The 'P:' may be different on your system. This represents the drive letter on which your Platinum Software is installed. Please call Hotline support if you are unsure as to what this should be.
- The '\\Server\Share' will be different on your system. This represents the network location to which your drive letter above is mapped.
- If you have more than one company on your system, then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
 | If your virus scanner doesn't support Wildcard inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration. |
- 'P:\SX\SXCo1\'
- '\\Server\Share\SX\SXCo1\'
Platinum Temporary Files
If your Platinum system is configured with local temporary files (which will be true if your system was installed from April 2012 onwards, or for some of our longer serving customers, we have changed your configuration for you) then you will need to set up the following extra exclusions.
- 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TMP'
- 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TP?'
and/or
- 'C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TMP'
- 'C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TP?'
As before, there are some variables of which you should be aware.
- If you have more than one company on your system then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
- The machine's location of the temporary files can be confirmed by checking the 'SX_TEMP' entry in the [Environment] tab of the " Help About Platinum" option.
| Again if your virus scanner doesn't support Wildcard inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration. |
Setting for Windows Vista and above;
- 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\'
Platinum Server Files
On your Platinum server only, you should add the following (which are especially important if you have CDM Server):
- 'C:\Platinum\SX\SXCo1\SX*.E*'
- 'C:\Platinum\SX\SXCo1\SX*.D*'
- 'C:\Platinum\SX\SXCo1\*.TMP'
- 'C:\Platinum\SX\SXCo1\*.TP?'
As before:
- The 'C:\Platinum' may be different on your system. This represents the physical drive and folder on your server in which Platinum Software is installed.
- If you have more than one company on your system then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
| Again if your virus scanner doesn't support Wildcard inclusions you will need to put in the entry below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration. |
- 'C:\Platinum\SX\SXCo1\'
Platinum Webdaemon
The Platinum Webdaemon Application will also need to be excluded. This is normally installed on your server.
For 32bit Systems the following file will need excluding;
- 'C:\Program files\webdaemon\webdaemon.exe'
For 64bit Systems the following will need to be excluded;
- 'C:\Program files (x86)\webdaemon\webdaemon.exe'
See also
