How do I Prevent the "Do you want to run this file" Message?

Summary

Sometimes when a PC is first set up, up updates Internet explorer as part of a manual or automatic update, you can get the following error when starting Platinum:

Do you want to run this file?

Name: CR32.exe
Publisher: Catalyst Computer Systems Ltd
Type: Application

Run, Cancel.

This problem occurs due to some extra security in Internet explorer.

Firefox users - If you are using Firefox as your default web browser, and have had an update to Internet Explorer, you will still get this problem.

More Information

To get rid of this message you need to tweak the Internet Explorer settings in the following way:

• Right click "Internet explorer" Icon.
• Left click "Properties".
• Left click "Security" Tab.
• Left click "Local Intranet" option.
• Left click [Sites] button.
• Left click [Advanced...] button.
• Copy and paste the line below into the "Add this website to the Zone" box replacing "<<SERVER NAME>>" with the name of your file server.

 file://<<SERVER NAME>>

• Then left click [Add] then 'file://"the name of your server"' will appear in "Websites:" box.
• Left click the [Close] button.
• Left click the [OK] button.
• Left click the [OK] button.

See also

• Contact Catalyst
• How do I Set up Platinum Shortcuts on a new PC?
• Platinum Login Errors Explained
• How do I Activate my New Platinum Terminal?
• How do I get my PC's Platinum Terminal ID?
• How can I Pin a Platinum Shortcut to my Windows Taskbar?
• Why do I get "Do you want to allow this app to make changes to your PC"?

Feedback

Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'

Keywords AND Misspellings

Publish, Internet, vista, explorer, IE, Unknown publisher