Summary
| IMPORTANT NOTE: We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these instructions. |
This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum.
| Seek Advice: Should you be in any doubt as to the effect the changes that you make are having, then please seek advice from our hotline support. |
It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions". The following article suggests how to configure the most popular Virus Protection programs to reduce these conflicts to a minimum.
More Information
The general exclusions that are required here are the Platinum data and temporary files. We would not recommend any other exclusions.
Platinum Exclusions
Norton Antivirus 2009
- Right click the "Yellow Norton circle" icon near Clock in bottom right.
| Tip: Click [< <] symbol if this is not visible. |
- Go to "Settings".
- Left Click the "Exclusions/Low Risks" Heading.
- In the "Scan Exclusions" Section Click the [Add] button.
- Go to "Auto Protect Exclusions".
- Left click the [Add] Button. This brings up a "Browse" Box.
- Browse to your Platinum installation Drive, e.g. 'P:\SX'.
- Find your data folders (SXCO1, SXCO2 etc), left click and then click [OK] button.
- Edit this exclusion to add to the end of the item chosen '\sx*.E*'.
- Repeat the [Add] process and change the exclusions to be '\sx*.D*'.
- Repeat as above for '\*.tmp' and '\*.tp?'.
- Your exclusion list should show something like :
- 'P:\SX\SXCO1\SX*.E*'
- 'P:\SX\SXCO1\SX*.D*'
- 'P:\SX\SXCO1\SX*.tmp'
- 'P:\SX\SXCO1\SX*.tp?'
AVG Free 8.5
- Right click Yellow/Blue/Green/Red box icon near clock in bottom right .
| Click the [< <] symbol if this is not visible. |
- Go to "Tools" -> "Advanced Settings".
- Click the "Resident Shield" heading and click the "+" symbol.
- Left click "Exceptions".
- Click [Add Path].
- Set the exclusions as listed above.
Avast! Antivirus 4.8 Home Edition/Professional Edition
- Right click the Blue "A" circle icon near clock in bottom right.
| Click the [< <] symbol if this is not visible. |
- Go to "Program Settings".
- Left click "Exclusions".
- Left click the [Browse] button.
- This brings up a "Select the Areas" box.
- Set the exclusions as listed above.
BullGuard
- Open Bull Guard.
- Click the "Anti-virus" option (2nd Down on left hand side of window).
- Click "Scan Exclusions".
- Click the "Folder" Tab.
- Click the [+] (Bottom Left).
- This brings up a "Browse" Box.
- Browse to your Platinum installation Drive e.g. 'P:\SX'.
- Set the exclusions as listed above.
See also
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Virus, Protection, exclusions, slowdown
