What should I do when I change my eBay Password?

Summary

This article will explain what you will need to do if you change your eBay password in order for your orders to keep being downloaded into Platinum.

More Information

As we all know from time to time it is a good routine to change your passwords. Doing this to eBay is no different, however if you were to change your password on eBay you will need to link your Platinum system.

In order to re-authorise Platinum to deal with your eBay orders you will need to:

• Go to " Reports & Settings Maintenance Options Platinum O and Catalyst FindIt Online Control Panel".
  • This will take you to your online "CMS/FindIt" control panel.
    • Click Manage: "eBay".
    • Then click "Grant or renew permission for Catalyst to access your eBay account...".
  • You will need to sign into your eBay account through this screen, and follow the on-screen instructions which will give permission for Catalyst to access your eBay user account, which is essential to download your orders.

You might be required to request eBay to contact you and confirm an on-screen reference code. This would mean eBay will call you.

This process will also need to be done once every 18 months to renew the license.

See also

• How do I get my eBay sales in to Platinum?
• Why are my eBay Sales not Appearing in Platinum?
• How do I Assign Stock Codes to my eBay Listings?
• How are eBay Shipping Costs Imported?
• How do I show a Credit/Refund on eBay in Platinum?
• How do I Review New Web Customers?

Feedback

Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'

Keywords AND Misspellings

ebay, change, password, authorise, re authorise, reauthorise, re-authorise, link, failure, establish, established, re-establish, sales, listings, ecommerce, e-commerce, online, web, customers, orders