Why does Platinum Mobile sometimes close when other apps are being updated?
Historic Android App
|
Please Note: The Android Platinum Mobile app has been replaced by Platinum Online (A suite of secure Internet browser applications which compliment mainstream Platinum Software. Designed as a progressive web app, this software runs anywhere that a supported web browser is available).
This page has been left for the purpose of reference and redirection to the appropriate Platinum Online article. Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page if you have further queries. |
Summary
This article explains why Platinum Mobile may close while the "Android System WebView" app is being updated.
More Information
When you update the "Android System WebView" app on your device, you cannot use Platinum Mobile whilst the update is in progress. This is due to a limitation within Android™.
If you have automatic updates turned on then the "Android System WebView" app will be updated in the background, and Platinum Mobile will automatically close to allow the update to complete. |
To use Platinum Mobile again, simply wait until the "Android System WebView" app has been successfully updated before launching it again.
Android is a trademark of Google Inc.