Difference between revisions of "Platinum Login Errors Explained"
(New page: == Summary == There will be occasions when, due to a PC repair or replacement or other change the Platinum system will show a Login error at the login screen. This article outlines the mos...) |
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=== Reason For Error === | === Reason For Error === | ||
| − | The authorisation code is | + | The authorisation code is a licence key specific to your set up. If the details of your set up and the authorisation code do not match then this message is shown. |
This can be caused by something changing in the authorisation details on the "Refresh Authorisation Details" screen. | This can be caused by something changing in the authorisation details on the "Refresh Authorisation Details" screen. | ||
Revision as of 08:57, 6 July 2009
Contents
Summary
There will be occasions when, due to a PC repair or replacement or other change the Platinum system will show a Login error at the login screen. This article outlines the most common login errors, the reasons for the errors and the solutions for them.
More Information
Login Error 100
Example
100 - Platinum has not been correctly authorised!
Reason For Error
The authorisation code is a licence key specific to your set up. If the details of your set up and the authorisation code do not match then this message is shown.
This can be caused by something changing in the authorisation details on the "Refresh Authorisation Details" screen.
Solution
All authorisation details will have to be verified with the information at Catalyst. Please log a call with Software Support on 0116 2301500 for this to be checked and corrected.
Login Error 106
Example
106 (SXID - xxxx) - Platinum has not been authorised to be used on this PC!
Reason For Error
The number of PCs currently logged into Platinum is counted, (this also includes the PC that is attempting to log in). If this is greater than the number of Platinum ID's listed in the system's authorisation then the login is refused.
 | TIP :The ID of the terminal that is trying to log in is shown in the brackets. |
Solution
Should this error be caused by a locked user (i.e. the system's authorisation thinks there are too many terminals logged in) the Platinum User Monitor Screen will need to be cleared. For help on this, click here.
Should this error still occur after the locked users have been cleared, please log a call with Software Support on 0116 2301500.
Login Error 107
Example
107 (SXID - xxxx) - Platinum has not been authorised to be used on this PC!
Reason For Error
The PC that is trying to login to Platinum is not one of the authorised Platinum ID's. This is usually caused by a newly repaired or new PC being added to the network.
Solution
Should this error arise, please call your Sales Account Manager on 0116 2301500 who will advise you on the next course of action and will pass you to the relevant support department if required.
Login Error 116
Example
116 - Evaluation period has expired!
Reason For Error
There are 2 types of Platinum systems that may encounter this error, systems on monthly rental and demonstration systems.
Rental systems
Rented systems have a expiration date of the end of the current month's rental. As part of an automated process, this date is moved on without any user intervention in most cases.
 | PLEASE NOTE : If you are having to move this date on yourself via a Software support call at the end of each month and you have a broadband internet connection plus Live Software maintenance cover this process can be automated by running a Platinum software update. |
Demonstration systems
Demonstration systems have an agreed expiry date. This is usually a period of roughly 1 month from installation unless otherwise agreed. After this time, your Sales account manager will get in touch to agree on the next step.
In both cases, if any one of the following three things is set to a date past this expiry date, the system will time out:
- The PC's current date.
- The Platinum Login "User" date.
- Platinum's current financial period ending date.
Solution
Once a time-out has occurred, the system will continue to show a login error until such time as one of the following steps is taken:
- If the system has timed out due to a date outside the time-out period, a Platinum software update must be run to get the system back up and running again, Click here to download the latest version of Platinum. If this does not solve the problem, please call Software support on 0116 2301500.
- If the time-out is caused by a "genuine" Time out, i.e. you have got to the end of your demonstration period, please get in touch with your Sales account manager on 0116 2301500 to discuss your next step.
See also
