How do I activate my new Platinum terminal?
Contents
Summary
If you wish to add a new PC to your Platinum system, please Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page to arrange the new License. To change/swap a machine on your Platinum system you may be able to follow Existing Licence section below.
Existing Licence
If you are changing a PC and want to use one of your existing licences then the process can be completed within Platinum.
- Set up the network access and icons to use Platinum: see Setting up Machines For Platinum Use
- Start Platinum and log in.
- You will be presented with a "Login Error 107" box (see Platinum Login Errors Explained).
- Click [Activate]. You will now be presented with a list of your current licences and their assigned terminals.
- If the machine name is already in the list then it will be selected.
- Otherwise find a spare, unused or redundant licence in the list. You can use the "Last Accessed" columns to help identify which is the correct licence to use.
- Once the correct licence is selected, click [Activate] to activate it. It will change colour and the "ID" and "Terminal" columns will change to the new settings (summarised at the top of the window).
- You may use some of the columns further to the right to help describe and identify the terminal for the future. These are entirely optional and documentary only.
- When happy, click [Done] then [Accept].
- If all is well, you will get a message "Licence details updated successfully".
- If you get an error message, e.g. "Unable to update licence details", then you may have to Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page to activate the licence manually.
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Troubleshooting
Login Error 106
If you get a 'Login Error 106' Rather than a 'Login Error 107' this will be due the the original PC's ID having a previous locked user on the monitor screen.
This will need to be cleared before you can get the 'Login Error 107' and get access to the [Activate] button. The clearing of the 'User Monitor Screen' will need to be done on a pc that still has access to Platinum, once cleared you will have access the the [Activate] button.
For help clearing your monitor screen click HERE.
New Licence
Once all the relevant details have been supplied and the changes made, you should receive a phone call or an email that reads something like the one below:
SUBJECT : Activation of New Platinum Details Hello From Catalyst Support Just to let you know the changes you requested are now complete and uploaded to our servers. For help to finalise activation, please click on our Knowledge Base Help link below for instructions on what to do next: How do I Activate my New Platinum Terminal? Hope this helps, Any Questions\issues don't hesitate to call. Regards Software Support Catalyst
Once you have received notification of the change (either by phone or email), go to a machine that is already running Platinum and log in. Go to the following options at the top of the Platinum Window:
" Help About Platinum"
Tip: Look for "File", "Edit", "Options", "Macros" etc right at the top of the Platinum window. |
- Click the [Online Check] Button in the first tab.
- You will get a message that says:
Details Updated Successfully
Template:Tick Your new Platinum Detail changes will now be active.
See also
- Setting up Machines For Platinum Use
- How do I get my PC's Platinum Terminal ID?
- Platinum Login Errors Explained
- How do I Set up Platinum Shortcuts on a new PC?
- How do I clear Locked Users?