Knowledge Base

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Welcome to the Catalyst Computer Systems Ltd on-line solution centre for information about our Platinum software including troubleshooting steps, solutions to common issues, frequently asked questions, tips, tutorials and how-tos.

Our support team continually update this Knowledge Base with solutions to resolved problems for our customers. Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page should you have any comments about the knowledge base as we value all feedback.

Vist our website to keep up to date with the latest news at Catalyst Computer Systems and changes to our Platinum Software.

Developers of third party links to our software and on-line services should subscribe to our developer RSS news feed where we post all status and service updates.

Current Topics

  • Click here for a list of current topical articles.

Software Updates

  • Click here for a list of the latest changes to Platinum.


  • Click here for instructions on how to download and install a Platinum Program Update.

Web Daemon

  • Click here for instructions on how to download and install the Catalyst Web Daemon.

This software is used to power Platinum Email, live eCommerce enquiries, third party EPC support, your Platinum Online that allows you to access useful features from mobile data enabled devices.

Remote Support

  • Click here for our remote support option.


Keep up to date

Keep up to date with developments at Catalyst Computer Systems and with our Platinum Software.

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