How do I send bulk email messages?
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Revision as of 09:50, 17 June 2009 by Dave Laundon (talk | contribs) (New page: == Summary == You can send an email message to multiple customers using the bulk messaging feature in Platinum. == Details == You may send a single email message to many recipients easily...)
Contents
Summary
You can send an email message to multiple customers using the bulk messaging feature in Platinum.
Details
You may send a single email message to many recipients easily by choosing to send it as a bulk message.
Sending a bulk email message
- Click on Messages on the menu bar at the top of the screen.
- Click on Email on the drop down menu.
- Tick the box labelled "Bulk".
You will then be required to select how you would like Platinum to find the email addresses to send the message to; there are three options. The number of email addresses found for each method is shown in the column "Message count".
- Text file
- This will send the message to email addresses found in a text file called 'email.txt' in your Platinum data folder (usually 'SXCo1'). You could create this file from the Report Generator, one email address per line, or it may appear after a previous incomplete bulk message job.
- Marked accounts
- This will send the message to customers who have an email address and have the 'Email' attribute set (except those who have the 'Email exclusion' or 'Message exclusion' attributes set).
- All customers
- This will send the message to all customers who have an email address (except those who have the 'Email exclusion' or 'Message exclusion' attributes set).
What is the tidy up option?
You may choose to turn "Tidy" on and off when sending messages from the text file or from marked accounts.
- Text file
- If a tick is placed in this box, email addresses will be deleted from the text file as the message is sent to each address.
- Marked accounts
- If a tick is placed in this box, the 'Email' attribute will be removed from the customers as the message is sent to each address.
Sending the message
When you have typed your message and chosen your source of email addresses, click [Send]. Platinum will now send the message to each email address in turn.
See Also
