Difference between revisions of "Configuring your virus protection for use with Platinum"

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{{Review}}
 
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== Summary ==
 
== Summary ==
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{{Warning|title=IMPORTANT NOTE|text=We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these}}
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{{Warning|text=We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these instructions.}}
  
 
This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum.
 
This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum.
  
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It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions". The Following article talks you through how to configure the most popular Virus Protection programs to reduce these conflicts to a minimum.
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{{Warning|text='''SEEK ADVICE''' Should you be in any doubt as to the effect the changes that you make are having, then please seek advice from our hotline support.}}
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== More Information ==
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It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions".
 +
 
 +
The general exclusions that are required here are the Platinum data and  temporary files. We would '''not recommend''' any other exclusions.
 +
 
 +
{{Note|text=It is also a good practice to try and make sure that the Virus software does not run scans during work hours as to prevent any possible "slow down" affect for users.}}
 +
 
 +
=== Platinum Data Files ===
 +
Your exclusion list should show something like:
 +
* {{FilePath|P:\SX\SXCo1\SX*.E*}}
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* {{FilePath|P:\SX\SXCo1\SX*.D*}}
 +
* {{FilePath|P:\SX\SXCo1\*.TMP}}
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* {{FilePath|P:\SX\SXCo1\*.TP?}}
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* {{FilePath|\\Server\Share\SX\SXCo1\SX*.E*}}
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* {{FilePath|\\Server\Share\SX\SXCo1\SX*.D*}}
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* {{FilePath|\\Server\Share\SX\SXCo1\*.TMP}}
 +
* {{FilePath|\\Server\Share\SX\SXCo1\*.TP?}}
 +
 
 +
There are some variables here of which you should be aware.
 +
* The {{FilePath|P:}} may be different on your system. This represents the drive letter on which your Platinum Software is installed. Please call Hotline support if you are unsure as to what this should be.
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* The {{FilePath|\\Server\Share}} will be different on your system. This represents the network location to which your drive letter above is mapped.
 +
* If you have more than one company on your system, then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth.
 +
{{Information|text=If your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}}
 +
* {{FilePath|P:\SX\SXCo1\}}
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* {{FilePath|\\Server\Share\SX\SXCo1\}}
 +
 
 +
=== Platinum Temporary Files ===
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If your Platinum system is configured with local temporary files (which will be true if your system was installed from April 2012 onwards, or for some of our longer serving customers, we have changed your configuration for you) then you will need to set up the following extra exclusions.
 +
 
 +
* {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TMP}}
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* {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TP?}}
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and/or
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* {{FilePath|C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TMP}}
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* {{FilePath|C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TP?}}
  
 +
As before, there are some variables of which you should be aware.
 +
* If you have more than one company on your system then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth.
 +
* The machine's location of the temporary files can be confirmed by checking the {{DataValue|SX_TEMP}} entry in the {{Tab|Environment}} tab of the {{Menu|Help|About Platinum}} option.
 +
{{Information|text=Again if your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}}
 +
Setting for Windows Vista and above;
 +
* {{FilePath|C:\ProgramData\Catalyst\CR32\Temp\SXCo1\}}
  
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== Norton Antivirus 2009 ==
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=== Platinum Server Files ===
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*Right click the "Yellow Norton circle" icon near Clock in bottom right.
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On your Platinum server only, you should add the following (which are especially important if you have CDM Server):
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{{Tip|title=Tip|text=Click {{Button|< <}} symbol if this is not visible.}}
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* {{FilePath|C:\Platinum\SX\SXCo1\SX*.E*}}
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Go to '''"Settings"'''.
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* {{FilePath|C:\Platinum\SX\SXCo1\SX*.D*}}
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Left Click the '''"Exclusions/Low Risks"''' Heading.
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* {{FilePath|C:\Platinum\SX\SXCo1\*.TMP}}
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In the '''"Scan Exclusions"''' Section Click the {{Button|Add}} button.
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* {{FilePath|C:\Platinum\SX\SXCo1\*.TP?}}
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Go to '''"Auto Protect Exclusions"'''.
 
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*Left click the {{Button|Add}} Button. This brings up a "Browse" Box. Browse to your Platinum installation Drive E.g. P:\Sx Left Click and then Click {{Button|OK}} button.
 
  
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== AVG Free 8.5 ==
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As before:
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*Right click Yellow/Blue/Green/Red box icon near clock in bottom right .
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* The {{FilePath|C:\Platinum}} may be different on your system. This represents the physical drive and folder on your server in which Platinum Software is installed.
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{{Tip|title=Tip|text=Click the {{Button|< <}} symbol if this is not visible.}}
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* If you have more than one company on your system then you must add extra lines where the {{FilePath|SXCo1}} is replaced by {{FilePath|SXCo2}}, {{FilePath|SXCo3}} and so forth.
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*Go to '''"Tools"''' -> '''"Advanced Settings"'''.
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{{Information|text=Again if your virus scanner doesn't support '''Wildcard''' inclusions you will need to put in the entry below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.}}
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*Click the '''"Resident Shield"''' heading and click the '''"+"''' symbol.
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* {{FilePath|C:\Platinum\SX\SXCo1\}}
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*Left click '''"Exceptions"'''.
 
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*Click {{Button|Add Path}}. This brings up a "Browse" Box. Browse to your Platinum installation Drive E.g. P:\Sx Left Click and Click the {{Button|OK}} button.
 
  
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== Avast! Antivirus 4.8 Home Edition/Professional Edition ==
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=== Platinum Webdaemon ===
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*Right click the Blue "A" circle icon near clock in bottom right.
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The Platinum '''Webdaemon''' Application will also need to be excluded. This is normally installed on your server.
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{{Tip|title=Tip|text=Click the {{Button|< <}} symbol if this is not visible.}}
 
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*Go to '''"Program Settings"'''.
 
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*Left click '''"Exclusions"'''.
 
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*Left click the {{Button|Browse}} button.
 
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*This Brings up a "Select the Areas" box Browse to your Platinum installation Drive E.g. P:\Sx, Left click the empty Box next to this. A tick will appear and "P:\Sx" will appear in the "Selected paths" section on the lower part of the box and click the {{Button|OK}} button.
 
  
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== BullGuard ==
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For 32bit Systems the following file will need excluding;
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*Open Bull Guard
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* {{FilePath|C:\Program files\webdaemon\webdaemon.exe}}
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*Click the '''"Anti-virus"''' option (2nd Down on left hand side of window)
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For 64bit Systems the following will need to be excluded;
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*Click '''"Scan Exclusions"'''
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* {{FilePath|C:\Program files (x86)\webdaemon\webdaemon.exe}}
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*Click the '''"Folder"''' Tab
 
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*Click the {{Button|+}} (Bottom Left)
 
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*This brings up a "Browse" Box. Browse to your Platinum installation Drive E.g. P:\Sx Left Click and Click the {{Button|OK}} button.
 
  
 
== See also ==
 
== See also ==
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*[[Guidelines For Setting up New/Replacement PC's For Platinum Use.]]
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* [[Catalyst Computer Systems Ltd]]
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* [[:Category:Trouble Shooter|Trouble Shooter]]
  
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{{KB_Tags|Virus, Protection, exclusions}}
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{{KB_Tags|virus, scanner, protection, exclusions, slowdown, slow, slows, slow down, antivirus, anti, server}}
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{{ZN_Admin}}
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{{Hint}}{{TShoot}}{{ZN_Admin}}

Latest revision as of 14:38, 17 April 2019

Summary

We should stress that we cannot and will not accept responsibility for any consequential damage, loss or virus infection that you might suffer as a result of following these instructions.

This article provides suggestions and guidelines as to how to configure your virus protection to get the best performance from Platinum.

SEEK ADVICE Should you be in any doubt as to the effect the changes that you make are having, then please seek advice from our hotline support.

More Information

It is very important to have some method of virus protection on your PC's but because of the nature of the way this type of software works it can adversely affect the speed and use of programs that are stored on a central server that run across a network such as Platinum. Most protection programs have an option to allow the user to configure "Exclusions".

The general exclusions that are required here are the Platinum data and temporary files. We would not recommend any other exclusions.

It is also a good practice to try and make sure that the Virus software does not run scans during work hours as to prevent any possible "slow down" affect for users.

Platinum Data Files

Your exclusion list should show something like:

  • 'P:\SX\SXCo1\SX*.E*'
  • 'P:\SX\SXCo1\SX*.D*'
  • 'P:\SX\SXCo1\*.TMP'
  • 'P:\SX\SXCo1\*.TP?'
  • '\\Server\Share\SX\SXCo1\SX*.E*'
  • '\\Server\Share\SX\SXCo1\SX*.D*'
  • '\\Server\Share\SX\SXCo1\*.TMP'
  • '\\Server\Share\SX\SXCo1\*.TP?'

There are some variables here of which you should be aware.

  • The 'P:' may be different on your system. This represents the drive letter on which your Platinum Software is installed. Please call Hotline support if you are unsure as to what this should be.
  • The '\\Server\Share' will be different on your system. This represents the network location to which your drive letter above is mapped.
  • If you have more than one company on your system, then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
If your virus scanner doesn't support Wildcard inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.
  • 'P:\SX\SXCo1\'
  • '\\Server\Share\SX\SXCo1\'

Platinum Temporary Files

If your Platinum system is configured with local temporary files (which will be true if your system was installed from April 2012 onwards, or for some of our longer serving customers, we have changed your configuration for you) then you will need to set up the following extra exclusions.

  • 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TMP'
  • 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\*.TP?'

and/or

  • 'C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TMP'
  • 'C:\Documents and Settings\All Users\Application Data\Catalyst\CR32\Temp\SXCo1\*.TP?'

As before, there are some variables of which you should be aware.

  • If you have more than one company on your system then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
  • The machine's location of the temporary files can be confirmed by checking the 'SX_TEMP' entry in the [Environment] tab of the " Help About Platinum" option.
Again if your virus scanner doesn't support Wildcard inclusions you will need to put in the entries below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.

Setting for Windows Vista and above;

  • 'C:\ProgramData\Catalyst\CR32\Temp\SXCo1\'

Platinum Server Files

On your Platinum server only, you should add the following (which are especially important if you have CDM Server):

  • 'C:\Platinum\SX\SXCo1\SX*.E*'
  • 'C:\Platinum\SX\SXCo1\SX*.D*'
  • 'C:\Platinum\SX\SXCo1\*.TMP'
  • 'C:\Platinum\SX\SXCo1\*.TP?'

As before:

  • The 'C:\Platinum' may be different on your system. This represents the physical drive and folder on your server in which Platinum Software is installed.
  • If you have more than one company on your system then you must add extra lines where the 'SXCo1' is replaced by 'SXCo2', 'SXCo3' and so forth.
Again if your virus scanner doesn't support Wildcard inclusions you will need to put in the entry below using the rules above. This will cause the performance benchmark within Platinum to report an error about antivirus configuration.
  • 'C:\Platinum\SX\SXCo1\'

Platinum Webdaemon

The Platinum Webdaemon Application will also need to be excluded. This is normally installed on your server.

For 32bit Systems the following file will need excluding;

  • 'C:\Program files\webdaemon\webdaemon.exe'

For 64bit Systems the following will need to be excluded;

  • 'C:\Program files (x86)\webdaemon\webdaemon.exe'

See also


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Keywords AND Misspellings
virus, scanner, protection, exclusions, slowdown, slow, slows, slow down, antivirus, anti, server
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