How do I exclude customers from bulk mailing?

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There maybe cases whereby a particular customer would not wish to be contacted with promotional emails from platinum (e.g. a death in the family) It is possible to add a marker on a customer so they no longer get any mailings sent from the Marketing system.

  • From a customer account anywhere in the system press <Shift+F10>.
  • Click on the "Attributes" Tab.

Here you will see the following exclusions in the unallocated box:

  • Message Exclusion - This is a global exclusion to not send any messages to the customer
  • Email Exclusion - This excludes the customer from messages sent by email
  • SMS Exclusion - This excludes the customer from messages sent through SMS Test Messages
  • To add simply select the exclusion you require and click the [->] button to allocate the exclusion to that account

This will stop any mailings of the selected type to this account from this point on.

See also


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Keywords AND Misspellings
Market, marketing, exclusion, no mail, no email, no sms