Difference between revisions of "How do I reverse a payment on the sales ledger?"

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== More Information ==
 
== More Information ==
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Go to "{{SL}}" -> "Receipts".
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Go into {{Menu|Systems\Accounts|{{PL}}|Receipts}}.
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* Enter the Account Code for the customer or type their name and press {{KeyPress|Enter}} to search for their account.
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* At the {{DataPrompt|Customer:}}, type in the customer's code if known, or [[Do I have to remember all these Account Codes?|search]] for the customer.
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* When you have found their account make sure you are still on the account code field.
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* Use the {{DataPrompt|Mode:}} to select "All Documents".
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* Press {{KeyPress|F2}} once. The {{DataPrompt|Mode}} field on the right hand side of the screen will change to {{DataValue|All Documents}}.
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* Select the document you want to reverse.  
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* Press {{KeyPress|Enter}}.  
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* To reverse a payment against an invoice press the {{KeyPress|-}} key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
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* {{KeyPress|Arrow key}} down the screen until you find the document to reverse.  The Balance column will be zero on the ones which have been paid in full.
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* Press {{Button|Done}}.
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* Press the {{KeyPress|Right Arrow key}} to move over to the {{DataPrompt|Payment}} column.  
 
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** To reverse a payment against an invoice, press {{KeyPress|-}} (minus) sign then the amount to reverse.
 
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** To reverse a payment against a credit note, enter the amount.  
 
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* Press {{KeyPress|Enter}} and the Balance column will now show the amount of the document.
 
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* Press {{KeyPress|Escape}}.  
 
 
* Enter the date for the reversal, usually today.  
 
* Enter the date for the reversal, usually today.  
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* In the {{DataPrompt|Cheque No./Comment}} field, enter the cheque number or suitable comment.  
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* In the {{DataPrompt|Cheque no./Comment:}} field, enter the cheque number or suitable comment.  
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* The Payment centre is where you want the reversal to go to e.g. {{DataValue|Z992 - Current Bank Account}}.
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* In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}.
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* Press {{KeyPress|Escape}} then choose {{Button|Accept}}.  
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* Press {{Button|Done}} then choose {{Button|Accept}}. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.
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You will now be able to go back in and pay the invoice off with a new cheque or other method of payment or leave it unpaid until your next payment run.
 
  
 
== See also ==
 
== See also ==
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* [[How do I reverse a Payment to a Supplier?]]
 
 
* [[How do I See All Documents rather than just Outstanding?]]
 
* [[How do I See All Documents rather than just Outstanding?]]
 
* [[How do I reverse a Payment to a Supplier?]]
 
* [[How do I reverse a Payment to a Supplier?]]

Revision as of 15:19, 20 March 2014

Summary

This article explains how to refund a payment in the Sales Ledger.

More Information

Go into " Systems\Accounts Purchase Ledger Receipts".

  • At the "Customer:", type in the customer's code if known, or search for the customer.
  • Use the "Mode:" to select "All Documents".
  • Select the document you want to reverse.
  • To reverse a payment against an invoice press the <-> key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
  • Press [Done].
  • Enter the date for the reversal, usually today.
  • In the "Cheque no./Comment:" field, enter the cheque number or suitable comment.
  • In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
  • Press [Done] then choose [Accept]. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.

See also


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Keywords AND Misspellings
Customer Receipts, payments, reverse payment, cancel payment
Tags

SL04, PL04

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