Difference between revisions of "How do I reverse a payment on the sales ledger?"
From Catalyst
(New page: {{Review}} == Details == Sometimes it is necessary to reverse a payment e.g. if you have paid the wrong item or the cheque has been lost in the post. === Method === Go into "Sales Ledger...) |
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| − | {{ | + | == Summary == |
| + | This article explains how to refund a payment in the {{SL}}. | ||
| − | == | + | == More Information == |
| − | + | Go to "{{SL}}" -> "Receipts". | |
| + | * Enter the Account Code for the customer or type their name and press {{KeyPress|Enter}} to search for their account. | ||
| + | * When you have found their account make sure you are still on the account code field. | ||
| + | * Press {{KeyPress|F2}} once. The {{DataPrompt|Mode}} field on the right hand side of the screen will change to {{DataValue|All Documents}}. | ||
| + | * Press {{KeyPress|Enter}}. | ||
| + | * {{KeyPress|Arrow key}} down the screen until you find the document to reverse. The Balance column will be zero on the ones which have been paid in full. | ||
| + | * Press the {{KeyPress|Right Arrow key}} to move over to the {{DataPrompt|Payment}} column. | ||
| + | ** To reverse a payment against an invoice, press {{KeyPress|-}} (minus) sign then the amount to reverse. | ||
| + | ** To reverse a payment against a credit note, enter the amount. | ||
| + | * Press {{KeyPress|Enter}} and the Balance column will now show the amount of the document. | ||
| + | * Press {{KeyPress|Escape}}. | ||
| + | * Enter the date for the reversal, usually today. | ||
| + | * In the {{DataPrompt|Cheque No./Comment}} field, enter the cheque number or suitable comment. | ||
| + | * The Payment centre is where you want the reversal to go to e.g. {{DataValue|Z992 - Current Bank Account}}. | ||
| + | * Press {{KeyPress|Escape}} then choose {{Button|Accept}}. | ||
| − | + | You will now be able to go back in and pay the invoice off with a new cheque or other method of payment or leave it unpaid until your next payment run. | |
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== See also == | == See also == | ||
Revision as of 14:33, 29 December 2009
Summary
This article explains how to refund a payment in the Sales Ledger.
More Information
Go to "Sales Ledger" -> "Receipts".
- Enter the Account Code for the customer or type their name and press <Enter> to search for their account.
- When you have found their account make sure you are still on the account code field.
- Press <F2> once. The "Mode" field on the right hand side of the screen will change to 'All Documents'.
- Press <Enter>.
- <Arrow key> down the screen until you find the document to reverse. The Balance column will be zero on the ones which have been paid in full.
- Press the <Right Arrow key> to move over to the "Payment" column.
- To reverse a payment against an invoice, press <-> (minus) sign then the amount to reverse.
- To reverse a payment against a credit note, enter the amount.
- Press <Enter> and the Balance column will now show the amount of the document.
- Press <Esc>.
- Enter the date for the reversal, usually today.
- In the "Cheque No./Comment" field, enter the cheque number or suitable comment.
- The Payment centre is where you want the reversal to go to e.g. 'Z992 - Current Bank Account'.
- Press <Esc> then choose [Accept].
You will now be able to go back in and pay the invoice off with a new cheque or other method of payment or leave it unpaid until your next payment run.
See also
