How do I reverse a payment on the sales ledger?
From Catalyst
Summary
This article explains how to refund a payment in the Sales Ledger.
More Information
Go to "Sales Ledger" -> "Receipts".
- Enter the Account Code for the customer or type their name and press <Enter> to search for their account.
- When you have found their account make sure you are still on the account code field.
- Press <F2> once. The "Mode" field on the right hand side of the screen will change to 'All Documents'.
- Press <Enter>.
- <Arrow key> down the screen until you find the document to reverse. The Balance column will be zero on the ones which have been paid in full.
- Press the <Right Arrow key> to move over to the "Payment" column.
- To reverse a payment against an invoice, press <-> (minus) sign then the amount to reverse.
- To reverse a payment against a credit note, enter the amount.
- Press <Enter> and the Balance column will now show the amount of the document.
- Press <Esc>.
- Enter the date for the reversal, usually today.
- In the "Cheque No./Comment" field, enter the cheque number or suitable comment.
- The Payment centre is where you want the reversal to go to e.g. 'Z992 - Current Bank Account'.
- Press <Esc> then choose [Accept].
You will now be able to go back in and pay the invoice off with a new cheque or other method of payment or leave it unpaid until your next payment run.
See also
- Getting Started
- Getting Started - Accounts
- How do I Find a Customer?
- How do I See All Documents rather than just Outstanding?
- How do I Reverse a Payment on the Sales Ledger?
- How do I Reverse a Payment on the Sales Ledger?
- How do I reverse a Payment to a Supplier?
- How do I Put a Customer\Supplier Invoice on Hold?
- How do I Take a Customer\Suppler Invoice off Hold?
- How do I Write Off Bad Debts?
- How do I Handle Contras?
- How do I Allocate a Payment to an Invoice?
- Posting Payments Received
- Paying Suppliers
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Tags
SL04, PL04
