Difference between revisions of "Troubleshooting payroll RTI submission errors"

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(→‎Error No 3 - (1046) Invalid or Unconfirmed Government Gateway Username and Password)
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{{Current}}
 
{{Current}}
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== Summary ==
 
== Summary ==
 
Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.
 
Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.
−
+
 
 
== More Information ==
 
== More Information ==
 
=== Error No 1 - (4065) - Invalid content found at element 'AORef' ===
 
=== Error No 1 - (4065) - Invalid content found at element 'AORef' ===
Line 21: Line 20:
 
Received error message
 
Received error message
  
−
Department business error: The submission of this document has failed due to  
+
Department business error: The submission of this document has failed due to
 
departmental specific business logic in the Body tag. (3001)
 
departmental specific business logic in the Body tag. (3001)
  
−
ChRIS schema error: Value '' doesn't have the correct format (Location:  
+
ChRIS schema error: Value '' doesn't have the correct format (Location:
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
 
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4085)
 
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4085)
  
−
ChRIS schema error: Invalid content found at element 'AORef' (Location:  
+
ChRIS schema error: Invalid content found at element 'AORef' (Location:
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
 
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4065)
 
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4065)
Line 41: Line 40:
  
 
==== Solution ====
 
==== Solution ====
−
This error message indicates that the {{DataPrompt|Accounts Office Reference}} is missing in the Payroll Parameters.  
+
This error message indicates that the {{DataPrompt|Accounts Office Reference}} is missing in the Payroll Settings.
  
−
To fix this error, see [[How do I Prepare for RTI Submissions?#New Parameters in Payroll - General Company Details|THIS]] article.
+
To fix this error, see [[How do I prepare for RTI submissions?|this]] article.
  
 
=== Error No 2 - (3001) - Value ' ' doesn't have the correct format ===
 
=== Error No 2 - (3001) - Value ' ' doesn't have the correct format ===
−
Platinum Username is Not a Full Name  
+
Platinum Username is Not a Full Name
  
 
<Pre>
 
<Pre>
Line 61: Line 60:
 
Received error message
 
Received error message
  
−
Department business error: The submission of this document has failed due to  
+
Department business error: The submission of this document has failed due to
 
departmental specific business logic in the Body tag. (3001)
 
departmental specific business logic in the Body tag. (3001)
  
−
ChRIS schema error: Value '' doesn't have the correct format (Location:  
+
ChRIS schema error: Value '' doesn't have the correct format (Location:
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085)
 
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085)
  
−
ChRIS schema error: Invalid content found at element 'Fore' (Location:  
+
ChRIS schema error: Invalid content found at element 'Fore' (Location:
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065)
 
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065)
Line 81: Line 80:
  
 
==== Solution ====
 
==== Solution ====
−
This error message indicates that the {{DataPrompt|Long Name}} of your user in Platinum is not a "Proper" Name that conforms to the RTI protocol. The {{DataPrompt|Long Name}} needs to consist of a forename and a surname to pass the validation.  
+
This error message indicates that the {{DataPrompt|Long Name}} of your user in Platinum does not conform to the RTI protocol. The {{DataPrompt|Long Name}} needs to consist of a forename and a surname to pass the validation.
 +
 
 +
{{Example|text=In the example above, the username for the {{PR}} Login has a name of {{DataValue|PAYROLL}}. {{DataValue|John Smith}} would be fine, but {{DataValue|PAYROLL}} or {{DataValue|Everyone}} will not do.}}
  
−
{{Example|text=In the example above the username for the {{PR}} Login has a name of {{DataValue|PAYROLL}}. {{DataValue|John Smith}} would be fine, but {{DataValue|PAYROLL}} or {{DataValue|Everyone}} will not do.}}
+
To correct this, you will need to change the {{DataValue|Long Name}} to be the name of the person that does the payroll. The {{DataValue|User Code}} can stay the same. For help on how to change these names, click [[How do I set up a new user?#Creating New User|here]].
  
−
To correct this you will need to change the {{DataValue|Long Name}} to be the name of the person that does the payroll. The {{DataValue|User Code}} can stay the same. For help on how to change these names, click [[How do I set up a New User?#Creating New User|HERE]].
+
=== Error No 3 - (1046) - Authentication Failure. The supplied user credentials failed validation for the requested service. ===
  
−
=== Error No 3 - (1046) - Authentication Failure. The supplied user credentials failed
 
−
validation for the requested service. ===
 
 
Invalid or Unconfirmed Government Gateway Username and Password
 
Invalid or Unconfirmed Government Gateway Username and Password
 
<pre>
 
<pre>
Line 97: Line 96:
 
Receiving reply
 
Receiving reply
 
Received error message
 
Received error message
−
Gateway fatal error: Authentication Failure. The supplied user credentials failed  
+
Gateway fatal error: Authentication Failure. The supplied user credentials failed
 
validation for the requested service. (1046)
 
validation for the requested service. (1046)
 
Closing connection to https://secure.gateway.gov.uk/submission
 
Closing connection to https://secure.gateway.gov.uk/submission
Line 104: Line 103:
  
 
==== Solution ====
 
==== Solution ====
−
This error message will require you to contact the HMRC to get the correct Government Gateway username and password details.
+
This error message will require you to check that you have the correct Government Gateway username and password details. If not, you will need to reset them or obtain new ones from HMRC. For help on how to check or reset these items, click [[Setting the government gateway credentials|here]].
  
−
{{Note|text=If you have been issued with new Government Gateway username and password details it can take "some time" for them to become activated and live.}}
+
{{Note|text=If you have been issued with new Government Gateway username and password details, it can take some time for them to become activated and live.}}
 +
 
 +
=== Error No 4 - (3001) - Value '*USERNAME*' doesn't have the correct format ===
 +
Invalid Email Address on your Platinum User
  
−
=== Error No 4 - (3001) Invalid Email Address on your Platinum User ===
 
 
<pre>
 
<pre>
 
Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013
 
Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013
Line 121: Line 122:
 
Receiving reply
 
Receiving reply
 
Received error message
 
Received error message
−
Department business error: The submission of this document has failed due to  
+
Department business error: The submission of this document has failed due to
 
departmental specific business logic in the Body tag. (3001)
 
departmental specific business logic in the Body tag. (3001)
−
ChRIS schema error: Value 'Platinum' doesn't have the correct format (Location:  
+
ChRIS schema error: Value 'Platinum' doesn't have the correct format (Location:
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
 
[1]/fps:Contact[1]/fps:Email[1]) (4085)
 
[1]/fps:Contact[1]/fps:Email[1]) (4085)
−
ChRIS schema error: Element 'Email' must only have valid text as its content  
+
ChRIS schema error: Element 'Email' must only have valid text as its content
 
(Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]
 
(Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]
 
/fps:Principal[1]/fps:Contact[1]/fps:Email[1]) (4052)
 
/fps:Principal[1]/fps:Contact[1]/fps:Email[1]) (4052)
Line 138: Line 139:
  
 
==== Solution ====
 
==== Solution ====
−
This error message will require you to amend the email address on your Platinum user. The email address can be left blank if required or it must contain a valid address.  
+
This error message will require you to amend the email address on your Platinum user. The email address can be left blank if required or it must contain a valid address.
−
To amend the email address on your user go to {{Menu|Systems|{{RP}}|Maintenance Options|System Administrator|User Maintenance}}.
+
To amend the email address on your user, go to {{UserSettings}}.
  
 
=== Error No 5 - (7847) or (3001) - The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete [LEAVINGDATE] ===
 
=== Error No 5 - (7847) or (3001) - The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete [LEAVINGDATE] ===
Line 156: Line 157:
 
Receiving reply
 
Receiving reply
 
Received error message
 
Received error message
−
Department business error: The submission of this document has failed due to  
+
Department business error: The submission of this document has failed due to
 
departmental specific business logic in the Body tag. (3001)
 
departmental specific business logic in the Body tag. (3001)
 
ChRIS business error: The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete
 
ChRIS business error: The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete
Line 171: Line 172:
  
 
==== Solution ====
 
==== Solution ====
−
Click [[Downloading a Platinum Update|HERE]] to Download an update to resolve this issues or {{SupportContact}} for help.
+
Click [[Downloading a Platinum update|here]] to download an update to resolve this issue or {{SupportContact}} for help.
  
 
=== Error No 6 - (3001) The Date must be today or earlier ===
 
=== Error No 6 - (3001) The Date must be today or earlier ===
−
Issues with employees Date of Birth.
+
Issues with employee's Date of Birth.
  
 
<pre>
 
<pre>
Line 206: Line 207:
  
 
==== Solution ====
 
==== Solution ====
−
This message occurs if an employees {{DataPrompt|Date of Birth}} is entered with a future date. To resolve simply go into the employees details (See [[How do I Add a New Employee to the Payroll?|HERE]] help on this) and adjust the date accordingly.
+
This message occurs if an employee's {{DataPrompt|Date of Birth}} is entered with a future date. To resolve this, simply go into the employee details (See [[How do I create an employee in the payroll?|here]] for help on this) and adjust the date accordingly.
 +
 
 +
=== Error No 7- (23) Internet error - Please check your internet connection ===
 +
 
 +
<Pre>
 +
Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013
 +
Connecting to https://secure.gateway.gov.uk/submission
 +
Sending new submission
 +
Receiving reply
 +
Received acknowledgement message
 +
Closing connection to https://secure.gateway.gov.uk/submission
 +
Next message will be sent in 10 seconds
 +
Connecting to https://secure.gateway.gov.uk/poll
 +
Requesting submission status
 +
Receiving reply
 +
Received error message
 +
 
 +
Error 23; Connection failed
 +
 
 +
Closing connection to https://secure.gateway.gov.uk/poll
 +
Submission failed
 +
</Pre>
 +
 
 +
== Solution ==
 +
This error means that the submission to the Government Internet Gateway is being blocked.
 +
 
 +
This can be due to several issues:
 +
 
 +
* Windows firewall is blocking the link - add exclusions to firewall.
 +
* Virus protection is blocking the link - add exclusions to your virus protection.
 +
* Ports being blocked on router - add rules into your router's port forwarding list.
 +
* You do not currently have an internet connection - seek advice from your internet service provider.
 +
 
 +
One quick test that you can try is to try the submission on another computer. This can often work as the blocks can be specific to a particular machine.
  
 
== See also ==
 
== See also ==
−
* [[How do I Prepare for RTI Submissions?]]
+
* [[How do I prepare for RTI submissions?]]
−
* [[How do I Close a Payroll Period?]]
+
* [[How do I close a payroll period?]]
−
* [[How do I set up a New User?]]
+
* [[Payroll end of year]]
−
* [[Payroll End of Year]]
+
* [[How do I add a payroll leaver?]]
−
* [[How do I enter a Payroll leaver?]]
+
* [[Setting the government gateway credentials]]
−
* [[Setting the Government Gateway User ID]]
+
* [[Downloading a Platinum update]]
−
* [[Downloading a Platinum Update]]
 
  
−
{{KB_Tags|RTI, Payroll, Subs, Submissions, HMRC, error, errors, fail, failure}}
+
{{KB_Tags|rti, payroll, subs, submissions, hmrc, error, errors, fail, failure}}
−
{{KB_PR}} {{TShoot}}
+
{{TShoot}}{{KB_PR}}

Latest revision as of 06:30, 9 November 2019

Summary

Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.

More Information

Error No 1 - (4065) - Invalid content found at element 'AORef'

Missing Accounts Office Reference 

Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message

Department business error: The submission of this document has failed due to
departmental specific business logic in the Body tag. (3001)

ChRIS schema error: Value '' doesn't have the correct format (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4085)

ChRIS schema error: Invalid content found at element 'AORef' (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4065)

Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message indicates that the "Accounts Office Reference" is missing in the Payroll Settings.

To fix this error, see this article.

Error No 2 - (3001) - Value ' ' doesn't have the correct format

Platinum Username is Not a Full Name 

PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message

Department business error: The submission of this document has failed due to
departmental specific business logic in the Body tag. (3001)

ChRIS schema error: Value '' doesn't have the correct format (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085)

ChRIS schema error: Invalid content found at element 'Fore' (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065)

Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message indicates that the "Long Name" of your user in Platinum does not conform to the RTI protocol. The "Long Name" needs to consist of a forename and a surname to pass the validation.

In the example above, the username for the Payroll Login has a name of 'PAYROLL'. 'John Smith' would be fine, but 'PAYROLL' or 'Everyone' will not do.

To correct this, you will need to change the 'Long Name' to be the name of the person that does the payroll. The 'User Code' can stay the same. For help on how to change these names, click here.

Error No 3 - (1046) - Authentication Failure. The supplied user credentials failed validation for the requested service.

Invalid or Unconfirmed Government Gateway Username and Password 


Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received error message
Gateway fatal error: Authentication Failure. The supplied user credentials failed
validation for the requested service. (1046)
Closing connection to https://secure.gateway.gov.uk/submission
Submission failed

Solution

This error message will require you to check that you have the correct Government Gateway username and password details. If not, you will need to reset them or obtain new ones from HMRC. For help on how to check or reset these items, click here.

If you have been issued with new Government Gateway username and password details, it can take some time for them to become activated and live.

Error No 4 - (3001) - Value '*USERNAME*' doesn't have the correct format

Invalid Email Address on your Platinum User 

Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message
Department business error: The submission of this document has failed due to
departmental specific business logic in the Body tag. (3001)
ChRIS schema error: Value 'Platinum' doesn't have the correct format (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Email[1]) (4085)
ChRIS schema error: Element 'Email' must only have valid text as its content
(Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]
/fps:Principal[1]/fps:Contact[1]/fps:Email[1]) (4052)
Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message will require you to amend the email address on your Platinum user. The email address can be left blank if required or it must contain a valid address. To amend the email address on your user, go to " Reports & Settings Maintenance Options System Administrator Add or Edit Users".

Error No 5 - (7847) or (3001) - The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete [LEAVINGDATE]

Issues with previous payroll leaver records 

Joe Bloggs sending a new PR-FPS submission at 10:31 on 25/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message
Department business error: The submission of this document has failed due to
departmental specific business logic in the Body tag. (3001)
ChRIS business error: The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete
 [LEAVINGDATE] (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]
/fps:FullPaymentSubmission[1]/fps:Employee[14]/fps:Employment[1]/fps:Payment[1]
/fps:PmtAfterLeaving[1]) (7847)
Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

Click here to download an update to resolve this issue or Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page for help.

Error No 6 - (3001) The Date must be today or earlier

Issues with employee's Date of Birth. 

Joe Bloggs sending a new PR-FPS submission at 13:56 on 27/11/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received acknowledgement message, no response received yet
Next message will be sent in 10 seconds
Requesting submission status
Receiving reply
Received error message
Department business error: The submission of this document has failed due to departmental
specific business logic in the Body tag. (3001)
ChRIS business error: The Date must be today or earlier. Please check (Location:
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission[1]
/fps:Employee[17]/fps:EmployeeDetails[1]/fps:BirthDate[1]) (5001)
Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This message occurs if an employee's "Date of Birth" is entered with a future date. To resolve this, simply go into the employee details (See here for help on this) and adjust the date accordingly.

Error No 7- (23) Internet error - Please check your internet connection

Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message

Error 23; Connection failed

Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error means that the submission to the Government Internet Gateway is being blocked.

This can be due to several issues:

  • Windows firewall is blocking the link - add exclusions to firewall.
  • Virus protection is blocking the link - add exclusions to your virus protection.
  • Ports being blocked on router - add rules into your router's port forwarding list.
  • You do not currently have an internet connection - seek advice from your internet service provider.

One quick test that you can try is to try the submission on another computer. This can often work as the blocks can be specific to a particular machine.

See also


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