Difference between revisions of "What does an item's status mean in Customer Order Enquiry?"
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== Summary == | == Summary == | ||
− | This article explains the meaning of the various statuses which may be shown against an order item in the {{Menu|Customer Order Enquiry}} option. | + | This article explains the meaning of the various statuses which may be shown against an order item in the {{Menu|Customer Order Enquiry}} option. |
== More Information == | == More Information == | ||
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;{{DataValue|Re-allocated}} | ;{{DataValue|Re-allocated}} | ||
− | :A purchase order item has been received into stock, but your stock quantity at this depot is still insufficient to cover the sales order quantity. | + | :A purchase order item has been received into stock, but your stock quantity at this depot is still insufficient to cover the sales order quantity. |
;{{DataValue|Special Order}} | ;{{DataValue|Special Order}} | ||
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* [[How do I Order Parts for a Customer?]] | * [[How do I Order Parts for a Customer?]] | ||
− | {{KB_Tags| | + | {{KB_Tags|order, status, customer, backorder, special}} |
{{FAQ}}{{KB_OP}} | {{FAQ}}{{KB_OP}} | ||
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{{KB_Ref|SO07}} | {{KB_Ref|SO07}} |
Revision as of 12:16, 21 December 2018
Summary
This article explains the meaning of the various statuses which may be shown against an order item in the " Customer Order Enquiry" option.
More Information
The " Customer Order Enquiry" option allows you to check on the progress of a sales order and any associated purchase orders using the attached reference. Each item found by the program is shown with a "Status" in the rightmost column indicating what stage of the ordering process it has reached.
These are:
- 'Invoiced'
- A sales order item which has been fully processed and invoiced.
- 'Delivered'
- A sales order item which has been processed to the point of printing a delivery note.
- 'Completed'
- A sales order item which has been processed to the point of completion.
- 'Arrived'
- A purchase order item for this reference has been received into stock.
- 'Partly Arrived'
- More than one purchase order item for the same stock code has been found, at least one of which has been received, and at least one of which has not.
- 'Re-allocated'
- A purchase order item has been received into stock, but your stock quantity at this depot is still insufficient to cover the sales order quantity.
- 'Special Order'
- A purchase order with the specified reference has been found which has not yet been received.
- 'On Order'
- An purchase order has been found for the item but it is not tied to a specific reference.
- 'NOT Stocked!'
- This item has not been stocked at this depot before, and no purchase order has yet been created.
- 'In Stock!'
- You currently have sufficient stock at the depot concerned to cover the quantity on sales order.
- 'Out of Stock!'
- You do not currently have sufficient stock at the depot concerned to cover the quantity on sales order.
See also
- Dealing with Backorders in Point of Sale
- Selling Parts over the Counter
- How do I check customer order status?
- How do I Order Parts for a Customer?
SO07