Difference between revisions of "Why are my Confirmation Notes not printing in Logistics Management?"
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(New page: {{Review}} == Summary == Users often find although the Sub Contractors infomation has been entered on the ticket and the these jobs are appearing on the Sub Contractors reports they do not...) |
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{{Review}} | {{Review}} | ||
== Summary == | == Summary == | ||
| − | Users often find although the Sub | + | Users often find although the Sub Contractor's information has been entered on the ticket and the these jobs are appearing on the Sub Contractors reports they do not seem to be able to print a confirmation for these jobs. |
=== The Cause === | === The Cause === | ||
| − | There are | + | There are two causes of this issue: |
#A Confirmation has already been printed and thus cannot be printed again. | #A Confirmation has already been printed and thus cannot be printed again. | ||
| − | #If the {{DataPrompt|Confirmation Note:}} on the Sub Contractor | + | #If the {{DataPrompt|Confirmation Note:}} on the Sub Contractor Information box from the job data entry screen ({{KeyPress|F7}}) has been set to {{DataValue|Yes}}. |
| − | {{Warning|text=It is a common misconception that | + | {{Warning|text=It is a common misconception that this '''"Yes/No"''' prompt is "Whether you want a confirmation or not". However it is actually "Do you |
want a Confirmation to be printed". Therefore if set to {{DataValue|YES}} at this point it will never print a confirmation. (This is here as some Sub Contractors actually send their own confirmation notes and thus you would not need another).}} | want a Confirmation to be printed". Therefore if set to {{DataValue|YES}} at this point it will never print a confirmation. (This is here as some Sub Contractors actually send their own confirmation notes and thus you would not need another).}} | ||
== More Information == | == More Information == | ||
| − | There is no solution if the confirmation notes for that day | + | There is no solution if the confirmation notes for that day have already been printed as they can only be printed once (the logistics parameters can however be set to [[How to get two copies of a Logistics Confirmation Note|print two copies]].) |
The other problem is simple to fix, as long as the ticket has not yet been invoiced. Simply edit the ticket using the normal job data entry screen, press ({{KeyPress|F7}}) to get to the Sub Contractor Info screen and change the '''"YES"''' on '''"Confirmation Note:"''' prompt back to a '''"No"''' and the confirmation will now print. | The other problem is simple to fix, as long as the ticket has not yet been invoiced. Simply edit the ticket using the normal job data entry screen, press ({{KeyPress|F7}}) to get to the Sub Contractor Info screen and change the '''"YES"''' on '''"Confirmation Note:"''' prompt back to a '''"No"''' and the confirmation will now print. | ||
Revision as of 22:38, 12 March 2008
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This article or section is under review. Be aware: Content may change as the document is reviewed. |
Summary
Users often find although the Sub Contractor's information has been entered on the ticket and the these jobs are appearing on the Sub Contractors reports they do not seem to be able to print a confirmation for these jobs.
The Cause
There are two causes of this issue:
- A Confirmation has already been printed and thus cannot be printed again.
- If the "Confirmation Note:" on the Sub Contractor Information box from the job data entry screen (<F7>) has been set to 'Yes'.
 | It is a common misconception that this "Yes/No" prompt is "Whether you want a confirmation or not". However it is actually "Do you want a Confirmation to be printed". Therefore if set to 'YES' at this point it will never print a confirmation. (This is here as some Sub Contractors actually send their own confirmation notes and thus you would not need another). |
More Information
There is no solution if the confirmation notes for that day have already been printed as they can only be printed once (the logistics parameters can however be set to print two copies.)
The other problem is simple to fix, as long as the ticket has not yet been invoiced. Simply edit the ticket using the normal job data entry screen, press (<F7>) to get to the Sub Contractor Info screen and change the "YES" on "Confirmation Note:" prompt back to a "No" and the confirmation will now print.
See also
