Difference between revisions of "Why can I not login to my payroll?"
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(Created page with "{{Review}} == Summary == There maybe instances when you login to your payroll system you get the message {{DataValue|A user is already registered using the Payroll}}. This artic...") |
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== Summary == | == Summary == | ||
| − | + | This article explains how to deal with the message {{DataValue|A user is already registered using the Payroll}}. | |
== More Information == | == More Information == | ||
| − | + | This message indicates that there is already a user in the {{PR}} and only one user can log in at a time. | |
| + | First of all, check that nobody is actually in the {{PR}} at the time. If this is the case, then you have a locked user in there and they will need to be cleared out. | ||
| − | This can be caused by power cuts, PC crashes or lost network connection. These locked users need to be cleared the same way as a normal locked user | + | This can be caused by power cuts, PC crashes or lost network connection. These locked users need to be cleared the same way as a normal locked user. Help to do so can be found in this knowledge base article [[How do I clear Locked Users?|Here]]. |
| + | {{ContactSupport}} if this does not solve the problem. | ||
== See also == | == See also == | ||
*[[How do I clear Locked Users?]] | *[[How do I clear Locked Users?]] | ||
Revision as of 13:28, 25 March 2013
Summary
This article explains how to deal with the message 'A user is already registered using the Payroll'.
More Information
This message indicates that there is already a user in the Payroll and only one user can log in at a time. First of all, check that nobody is actually in the Payroll at the time. If this is the case, then you have a locked user in there and they will need to be cleared out.
This can be caused by power cuts, PC crashes or lost network connection. These locked users need to be cleared the same way as a normal locked user. Help to do so can be found in this knowledge base article Here.
Template:ContactSupport if this does not solve the problem.
See also
