Why is my monthly centre turnover zero?
From Catalyst
Summary
This article explains how your sales and purchase centre turnover values are updated and why they may appear with zero values.
More Information
As part of the month end process your sales and purchases transactions are updated to the Nominal Ledger. Following this the turnover values for the period are updated.
The monthly turnover report will display the nett value of sales and purchases. If the values for the month you are processing are zero this indicates you have not updated the Nominal Ledger in the correct manner.
The most common reasons for this are:
- Having produced the Daybook report with the option "Update Nominal?" set to No.
- Having produced the correct Daybook and Update option but not opted to [Accept] the process.
- Having the Financial Period set to the wrong period.
How to proceed
- Run the monthly centre turnover report for the year to check the values have not been added to a different month.
- Go to the " Sales Ledger/Purchase Ledger Maintenance Options Sales/Purchase Centre Maintenance Print Monthly Turnover".
- Select " Combined Year Report".
- If the values are not present, follow the month end guide again for the financial period. Recheck the monthly turnover report.
- If the values are present but in the incorrect month, you will need to post correcting journals through the Nominal Ledger. Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page if you need further advice.
- If the values are still not present but you have the Daybook print for the period, make sure your financial period is on the correct month, i.e. do not move it on to the next month.
- Go to " Sales Ledger/Purchase Ledger Maintenance Options Nominal Ledger Update".
- Read the warning regarding using this option. If in doubt Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page.
- If you are happy your financial period is set correctly, click [Yes].
- Your transactions will now be updated to the Nominal Ledger and the monthly turnover values updated.
See also
