Difference between revisions of "How do I send an SMS Message from Platinum?"
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== See Also == | == See Also == | ||
| − | * [[How do I | + | * [[How do I send a Standard SMS Message from Platinum?]] |
| − | * [[How do I | + | * [[How do I Check Details of Text Messages Sent?]] |
| − | * [[ | + | * [[Troubleshooting SMS Messaging]] |
* [[How do I Send an Email from Platinum?]] | * [[How do I Send an Email from Platinum?]] | ||
* [[How do I filter out Customers I don't want to Contact?]] | * [[How do I filter out Customers I don't want to Contact?]] | ||
* [[How do I stop PDI's from appearing in the Retention Centre?]] | * [[How do I stop PDI's from appearing in the Retention Centre?]] | ||
| − | |||
| − | |||
* [[How do I Add Advisories to a Workshop Job?]] | * [[How do I Add Advisories to a Workshop Job?]] | ||
* [[How do I send bulk email messages?]] | * [[How do I send bulk email messages?]] | ||
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* [[Platinum Postcode Lookup Software]] | * [[Platinum Postcode Lookup Software]] | ||
| + | * [[How do I use the Retention Centre?]] | ||
| − | + | {{KB_Tags|SMS, Short Message Service, Text, TXT, Message, Messages, send}} | |
| − | + | {{FAQ}} | |
| − | |||
{{KB_Ref|GR08}} | {{KB_Ref|GR08}} | ||
Revision as of 15:12, 27 September 2013
Contents
Summary
This article will explain how to set up SMS messaging on your Platinum system to enable you to send messages to your customers, prospects, suppliers or anyone for that matter.
More Information
Is SMS messaging already set up on my system?
To find out if SMS messaging is already set up on your system, follow the instructions found here.
Setting Up SMS Messaging
If you do not have SMS messaging set up on the system, Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page to have this feature enabled on your system.
Sending an SMS Message
Once SMS messaging has been set up on your system, you can start sending messages. SMS messaging is available from anywhere in the Platinum system.
To send a message:
- Click on " Messages" on the menu bar at the top of the screen.
- Choose the " SMS Messaging" option to popup the " Send SMS" window.
- At "Number" enter the mobile phone number of the person you want to receive the SMS message.
- At "From", if desired, enter up to eleven characters that will appear on the receiver's mobile phone as who the message is from.
- At "Notes" type the message you want to send to the recipient. Remember to keep an eye on the length of the message to avoid going over the limit of a single SMS message and being charged for two.
- Once you have finished typing the message, press [Send] or <F2> to send the message.
 | If you have run out of SMS credits, follow the instructions on how to buy more here. |
| The " Send SMS" popup can automatically pick up the mobile phone number if you are looking at something in the system linked to a customer, supplier or prospect that has a mobile phone number entered in the system. For example:
|
I want to send my message to more than one recipient
If this is you, follow these instructions on how to turn your message into a bulk message allowing you to send the message to many recipients at once.
I often find myself sending out the same message
If this is you, follow these instructions on how turn your message into a standard message to save time.
See Also
- How do I send a Standard SMS Message from Platinum?
- How do I Check Details of Text Messages Sent?
- Troubleshooting SMS Messaging
- How do I Send an Email from Platinum?
- How do I filter out Customers I don't want to Contact?
- How do I stop PDI's from appearing in the Retention Centre?
- How do I Add Advisories to a Workshop Job?
- How do I send bulk email messages?
- Platinum Postcode Lookup Software
- How do I use the Retention Centre?
GR08
