Difference between revisions of "How do I send a standard SMS message from Platinum?"

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== Summary ==
 
== Summary ==
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The ability to send a Standard SMS Messages from the Platinum system.
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The ability to send standard SMS messages from the Platinum system.
  
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== Additional Information ==
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== More Information ==
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Go to the location in platinum where you would like to send the standard Messages.
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Go to the location in Platinum where you would like to send the standard messages.
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e.g. Sending a message to a customer that his bike is ready. you will need to got into a workshop Job.
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E.g. if sending a message to a customer that their bike is ready, you would need to go into the workshop job.
  
 
=== Selecting SMS Sending Facility ===
 
=== Selecting SMS Sending Facility ===
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* Click on '''Messages''' on your Task Bar.
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* Click on '''Messages''' on the menu bar at the top of the screen.
 
* Click on '''SMS Messaging''' on the drop down menu.
 
* Click on '''SMS Messaging''' on the drop down menu.
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You can now enter a message then click {{Button|Send}} to send the message to the customer's mobile number.
  
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=== Creating a Macro Message ===
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{{Information|text=A standard message allows for up to 160 characters. If your message exceeds this you will be warned when you click send that more than one credit will be used.}}
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* Click on '''Macro''' on your Task bar.
 
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* Click on '''Macro Manager''' on the drop down menu.
 
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* Press {{KeyPress|F6}} to create a new Macro.
 
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* At the {{DataPrompt|Sort code}} Enter a '''3 Character Code''' press {{KeyPress|Enter}}.
 
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* At the {{DataPrompt|Name}} Enter a name for the message and press {{KeyPress|Enter}}.
 
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* At the {{DataPrompt|Description}} Enter a brief description of what the message will say.
 
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* Press {{KeyPress|Arrow Down}} to get to {{DataPrompt|Hot key Number}}.
 
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** At the {{DataPrompt|Hot Key Number}} enter a number from {{DataValue|0-9}}.
 
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* Press {{KeyPress|F2}} to start recording macro.
 
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{{Note|text=A prompt will appear asking ''"Do you want to start recording?"'' press {{Button|Yes}}.}}
 
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* Press {{KeyPress|Enter}} to go to {{DataPrompt|From:}}.
 
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* Press {{KeyPress|Enter}} to go to {{DataPrompt|Notes:}}.
 
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* Type Your Message in the lines Provided.
 
  
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{{Note|text=The Message length is only 160 characters long. Anything over that amount will be added to a second message.}}
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=== Creating a Standard Message ===
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If you often send the same message you can save typing it every time by creating a standard message. For details on creating a standard message click [[How do I Create a Standard Message?|here]].
  
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* Once Finished press {{KeyPress|A+M}} to stop the Macro.
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==== Sending the message ====
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* A Prompt will appear stating ''"The Macro recording has been stopped and saved."'', press the {{Button|Accept}} button.
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To send the message that has now been saved:
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* Go to {{Menu|Messages|SMS Messaging}} at the top of the Platinum screen.
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* Click the relevant standard message.
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* If the system has entered the mobile telephone number of the customer press the {{Button|Send}} button.
  
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==== Example ====
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== See also ==
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{{Example|text=
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* [[How do I send an SMS Message from Platinum?]]
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* {{DataPrompt|Sort code:}} {{DataValue|ST1}}.
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* [[How do I check how many SMS credits I have left?]]
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* {{DataPrompt|Name:}} {{DataValue|Vehicle Collection}}.
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* [[How do I check details of SMS Messages sent?]]
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* {{DataPrompt|Description:}} {{DataValue|A message to customer notifying that vehicle is ready}}.
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* [[How can I change the wording on my SMS messages?]]
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* {{DataPrompt|Hot Key Number:}} {{DataValue|1}}
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* [[Troubleshooting SMS messaging]]
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}}
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* [[Getting started - Retention Centre]]
  
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=== Sending message ===
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{{KB_Tags|sms, short message service, text, txt, messages, saved}}
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To send the message that has now been saved:
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{{FAQ}}{{How}}
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* Click on '''Messages''' on your Task Bar.
 
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* Click on '''SMS Messaging''' on the drop down menu.
 
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* Press the relevant '''Hot Key Number'''. ''e.g.{{KeyPress|A+1}}'''
 
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* If the system has entered the Mobile telephone number of the customer press the {{Button|Send}} button.
 
  
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{{FAQ}}{{KB_Tags|SMS, Standard, Message, Text, TXT}}
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{{KB_Ref|GR08}}

Latest revision as of 05:35, 19 June 2019

Summary

The ability to send standard SMS messages from the Platinum system.

More Information

Go to the location in Platinum where you would like to send the standard messages. E.g. if sending a message to a customer that their bike is ready, you would need to go into the workshop job.

Selecting SMS Sending Facility

  • Click on Messages on the menu bar at the top of the screen.
  • Click on SMS Messaging on the drop down menu.

You can now enter a message then click [Send] to send the message to the customer's mobile number.

A standard message allows for up to 160 characters. If your message exceeds this you will be warned when you click send that more than one credit will be used.

Creating a Standard Message

If you often send the same message you can save typing it every time by creating a standard message. For details on creating a standard message click here.

Sending the message

To send the message that has now been saved:

  • Go to " Messages SMS Messaging" at the top of the Platinum screen.
  • Click the relevant standard message.
  • If the system has entered the mobile telephone number of the customer press the [Send] button.

See also


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Keywords AND Misspellings
sms, short message service, text, txt, messages, saved
Tags

GR08

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