Difference between revisions of "How do I send a standard SMS message from Platinum?"
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== More Information == | == More Information == | ||
Go to the location in Platinum where you would like to send the standard messages. | Go to the location in Platinum where you would like to send the standard messages. | ||
| − | E.g. if sending a message to a customer that | + | E.g. if sending a message to a customer that their bike is ready, you would need to go into the workshop job. |
=== Selecting SMS Sending Facility === | === Selecting SMS Sending Facility === | ||
| Line 10: | Line 10: | ||
* Click on '''SMS Messaging''' on the drop down menu. | * Click on '''SMS Messaging''' on the drop down menu. | ||
You can now enter a message then click {{Button|Send}} to send the message to the customer's mobile number. | You can now enter a message then click {{Button|Send}} to send the message to the customer's mobile number. | ||
| + | |||
| + | {{Information|text=A standard message allows for up to 160 characters. If your message exceeds this you will be warned when you click send that more than one credit will be used.}} | ||
=== Creating a Standard Message === | === Creating a Standard Message === | ||
| Line 23: | Line 25: | ||
* [[How do I send an SMS Message from Platinum?]] | * [[How do I send an SMS Message from Platinum?]] | ||
* [[How do I check how many SMS credits I have left?]] | * [[How do I check how many SMS credits I have left?]] | ||
| − | * [[How do I | + | * [[How do I check details of SMS Messages sent?]] |
| − | * [[How can I | + | * [[How can I change the wording on my SMS messages?]] |
* [[Troubleshooting SMS messaging]] | * [[Troubleshooting SMS messaging]] | ||
* [[Getting started - Retention Centre]] | * [[Getting started - Retention Centre]] | ||
{{KB_Tags|sms, short message service, text, txt, messages, saved}} | {{KB_Tags|sms, short message service, text, txt, messages, saved}} | ||
| − | {{FAQ}} | + | {{FAQ}}{{How}} |
{{KB_Ref|GR08}} | {{KB_Ref|GR08}} | ||
Latest revision as of 05:35, 19 June 2019
Contents
Summary
The ability to send standard SMS messages from the Platinum system.
More Information
Go to the location in Platinum where you would like to send the standard messages. E.g. if sending a message to a customer that their bike is ready, you would need to go into the workshop job.
Selecting SMS Sending Facility
- Click on Messages on the menu bar at the top of the screen.
- Click on SMS Messaging on the drop down menu.
You can now enter a message then click [Send] to send the message to the customer's mobile number.
 | A standard message allows for up to 160 characters. If your message exceeds this you will be warned when you click send that more than one credit will be used. |
Creating a Standard Message
If you often send the same message you can save typing it every time by creating a standard message. For details on creating a standard message click here.
Sending the message
To send the message that has now been saved:
- Go to " Messages SMS Messaging" at the top of the Platinum screen.
- Click the relevant standard message.
- If the system has entered the mobile telephone number of the customer press the [Send] button.
See also
- How do I send an SMS Message from Platinum?
- How do I check how many SMS credits I have left?
- How do I check details of SMS Messages sent?
- How can I change the wording on my SMS messages?
- Troubleshooting SMS messaging
- Getting started - Retention Centre
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Tags
GR08
