Difference between revisions of "How do I Return Faulty Items?"
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== See Also == | == See Also == | ||
| − | * [[How do I | + | * [[How do I find a supplier?]] |
* [[Creating a Purchase Order]] | * [[Creating a Purchase Order]] | ||
* [[Processing a Purchase Order]] | * [[Processing a Purchase Order]] | ||
{{KB_Tags|Return, Faulty, Damaged, Broken, Supplier, Purchase, Order, Purchase, orders,}}{{KB_OP}} | {{KB_Tags|Return, Faulty, Damaged, Broken, Supplier, Purchase, Order, Purchase, orders,}}{{KB_OP}} | ||
Revision as of 17:33, 16 December 2011
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This article or section is under review. Be aware: Content may change as the document is reviewed. |
Contents
Summary
This article explains how to return faulty items back to the supplier which will then record the item being taken out of stock and sent back tot he supplier.
More Information
Creating the returns Purchase Order
Go to " Purchase Ordering Add or Edit Purchase Orders".
- Enter the supplier account code, or search for the supplier.
- Press <F6> or click [(+)] to create a new order.
- Press <Esc> to start adding items to the new order.
- On "Stock code" enter the the stock of the item to be returned.
- On "Quantity" enter the number of items to be returned to the supplier as a negative figure. If 4 need to be returned then enter '-4'.
- Repeat this process until all items have been to the order which are to be returned to the supplier. Press <Esc> to exit and accept the details on the order.
Removing the items out of stock
Go to " Purchase Ordering Add or Edit Purchase Orders".
- Enter the supplier account code, or search for the supplier.
- Select the order to process.
- Press <F2> to process the order.
- Press <T> to tag the items in the list being sent back to the supplier.
 | Make sure you check that the price, quantity and part number are correct. |
- Press <F6> to receive the lines on the order, which in effect will reduce your stock by the quantity.
- Press <Enter> on the "Tagged Items Found" window.
- Press the [Receive] button and enter the supplier 'Returns' or 'meaningful comment'.
- The system will print a Goods Received Note, which should be given to accounts to be stapled to the paper.
 | The supplier may replace the items to which you will need create a new purchase order. If the original Purchase order has been invoiced the supplier will need to provide a credit not for the items, if the invoice has not been received already check the items have been removed form the list. |
See Also
