How do I Download a Parts/Price Update?

Summary

The following article outlines "How to Order", "Download" and "Run a Parts & Price Update for Platinum" to keep your parts prices up to date. The Price update process is dealt with in 3 stages, these are outlined below.

Stage 1 - Notification/Ordering/Acceptance

Notification

When an update becomes available for a particular supplier the update is posted onto the support website (you will need register to use this site, registration is FREE) with details of the changes and is available for download or on CD. Once an update is posted on the website a faxed notification will be sent to all Platinum Customers we have on our records as being related to the Franchise in question. If the customer has purchased a 12 month subscription (See below) they will be sent a fax advising them that their Update is ready for download. All other customers will be sent a Fax that requires them to fax back a YES/NO reply. Once received at the Catalyst offices your update will be issued and invoiced in the appropriate manner.

Ordering

Platinum Parts and Price Updates are available in 2 formats, as a download from the support website or on a CD for those with no internet connection.

Customers that would like the Update in either on a one off basis will be charged at a flat rate per Update, per Franchise. It is possible for you to "Subscribe" to a particular Franchises updates for 1 Year. This service is covered by a one off fee and all updates within the specified year can be downloaded at no extra cost, this is good for the larger Manufacturers that release a lot of price updates throughout the year. These subscriptions are only available for updates downloaded from our Support Website.

Call your Sales Account Manager on 0116 2301500 for more details.

Stage 2 - Downloading the Price Update

To download the required Parts Price Update you will need to go to the left of Platinum and look for the following in the menu bar.

Go to "Help" -> "Software Support" -> "Download Parts and Price Files".

Update: If you do not have this option you may need to run a Platinum update available as long as you have a live maintenance contract, see the Downloading a Platinum Update article.

• This will take you to the page on the Catalyst support website where all the Price updates are stored. Simply find the require manufacturer and click the link.
• The next page will show you a list of all the changes made by the update and there is a link at the bottom of this page that says for example:
• Click here to download the latest Platinum parts/price update from ' manufacturer '. Click the word [here] to download.
• Click [Save] then use the browser to choose "Desktop" (if you have previously downloaded an update you should first delete the icon called 'update.exe' from your desktop).
• Click [Save].

Stage 3 - Running the Price Update

Once the download is complete there should be an 'update.exe' icon on your desktop. This is the required update download. Unlike software updates it can be ran with users in the Platinum system but can take sometime due the number of parts involved. We usually recommend they are ran overnight. Running the update is as follows :-

• Double Left click the 'update.exe' file.
• Click [Yes] to update your software.
• When the update has finished choose [Close] then read the changes displayed on your screen.

See also

• What is updated with a parts/price update?
• Downloading a Platinum Update

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Keywords AND Misspellings

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