How do I process a customer booking?
![]() |
This article or section is under development. Be aware: Content will change as the document progresses. |
![]() |
This article or section applies to a Platinum feature currently being developed. Be aware: Content may change. |
Contents
Summary
This article guides you through how to process a booking for a customer.
More Information
Bookings are made through " Booking and Hire Add or Edit Customer Bookings".
They can be made directly through this screen or via an enquiry.
New Bookings
Booking Details
Go to " Booking and Hire Add or Edit Customer Bookings".
- Press the [Add] button.
- At "Customer" enter the first few letters of the customer name into the "Customer" box and press <Enter>.
![]() | Initially you may take a booking without creating an account for a customer. However you must create an account for them before you may take a deposit and produce an invoice. |
![]() | If you do not create an account at this stage click into the "Reference" field and enter their name and telephone number. |
- Enter the dates and times the booking period starts and ends in the "From" and "To" fields.
![]() | The start and end times will be populated by your system defaults. Amend the times only if this booking falls outside your normal hire period. |
Booking Items
Click [Add] to start adding hire items to the booking.
- Enter the item type or press <Ctrl+F1> to search.
- Click [Search] and select the item type.
- Click [Choose] to return to the booking.
- Enter the Hire item or press <Ctrl+F1> to search.
- Click [Search] and select the item to link to this booking.
- Click [Choose] to return to the booking.
- Click into the appropriate field and enter either the the "Nett Price" or "Gross Price" to hire this item for the booking period.
![]() | The [Booking Document] section above displays the Nett, VAT and Gross total for this booking. |
Repeat to add all items to apply to this booking.
Taking a Deposit
To take a "Booking Deposit" and/or "Security Deposit" click [Take].
- [Booking Deposit].
- Click the letter against the relevant payment method.
- If a booking deposit has not been calculated for you, enter the deposit amount against the relevant payment method.
- [Security Deposit]
- Click the letter against the relevant payment method.
- If a security deposit has not been calculated for you, enter the deposit amount against the relevant payment method.
![]() | Deposit amounts are calculated based on the settings per Hire Item Type. |
Click [Done] to return to the booking form.
Check you have completed all relevant details and click [Done].
Existing Bookings
To view or amend an existing booking go to " Booking and Hire Add or Edit Customer Bookings".
- Enter a date range to cover the period of the booking or click "Search" to view all current bookings.
- You may click [Advanced] to search for bookings for a specific customer, hire item or status.
- Select the booking and click [Edit].
- Make any changes e.g. to [Add] or [Remove] a hire item or [Take] a deposit}}.
When you have made your changes click [Done].