Remote Support

ARCHIVED ARTICLE - This Knowledge base article has been moved to our new Support Hub (NOV 2025). Please refer to the new article for current information. CLICK HERE for updated article

Catalyst Remote Support

Our dedicated Software Support Team are on hand and available to everyone with a current maintenance contract for their copy of Platinum Software. (Software Rentals include Platinum software support.)

If you let your maintenance lapse you are missing out on our excellent support service.

There may be times while running a busy company whereby you run into something that you require a helping hand with. Using Catalyst Remote Support allows us to securely dial on to your PC allowing our support team to see what is on your screen. This can help us to quickly and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into.

This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number. If you are at all unsure about the user asking for credentials please feel free to contact our office to confirm the identity of the user you are speaking to!

Downloading Remote Support Software

Click the Platinum icon to the left to download the remote support software. Next on the "Open File - Security Warning" box click [Run]. After a small pause you will see a "Catalyst Remote Support" box appear, Leave this box on screen. Next simply submit a ticket via the Support Hub, email our support teams or log a call for a Catalyst Support Specialist including a brief description of the problem. When an agent contacts you simply give them your ID number from the "Catalyst Teamviewer QuickSupport" box and they will be able to help you resolve any issues you have.

In general, TeamViewer will always work if surfing on the Internet is possible. Hence, no firewall configuration should be required.

See also

• Contact Catalyst
• Trouble Shooter
• Why do I need Platinum Software maintenance?

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Keywords AND Misspellings

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