Difference between revisions of "How do I deal with workshop warranty payments?"
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Most manufacturers will reimburse you with a credit note to set against your account with them. | Most manufacturers will reimburse you with a credit note to set against your account with them. | ||
| − | You should [[Posting purchase invoices|post]] this credit note onto the supplier account in your {{PL}}. | + | You should [[Posting purchase invoices|post]] this credit note onto the supplier account in your {{PL}}. |
| − | * When posting the credit note you should allocate it to a purchase centre which links to the Warranty Control nominal centre. The standard centre issued with the system is {{DataValue|750}} and links to Nominal centre {{DataValue|75001}} Warranty Control. | + | * When posting the credit note you should allocate it to a purchase centre which links to the Warranty Control nominal centre. The standard centre issued with the system is {{DataValue|750}} and links to Nominal centre {{DataValue|75001}} Warranty Control. |
{{Tip|text=If you do not have these centres in your system please see [[How do I create a sales or purchase centre?|this]] article to create the purchase centre and [[How do I create a nominal code?|this]] article to create the nominal centre.}} | {{Tip|text=If you do not have these centres in your system please see [[How do I create a sales or purchase centre?|this]] article to create the purchase centre and [[How do I create a nominal code?|this]] article to create the nominal centre.}} | ||
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** If the claim is for less than the work carried out you may choose to journal the balance on your warranty control nominal to a Profit & Loss - Warranty Loss/Gain nominal centre. | ** If the claim is for less than the work carried out you may choose to journal the balance on your warranty control nominal to a Profit & Loss - Warranty Loss/Gain nominal centre. | ||
** If you choose to pay off the warranty invoice when you receive the claim you may deal with writing off the difference via {{SL}} receipts - see [[How do I create a warranty account?]]. | ** If you choose to pay off the warranty invoice when you receive the claim you may deal with writing off the difference via {{SL}} receipts - see [[How do I create a warranty account?]]. | ||
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=== Third Party Warranty Company === | === Third Party Warranty Company === | ||
Revision as of 06:30, 13 February 2021
Contents
Summary
The following article explains how to deal with Warranty Payments for jobs put through the workshop.
More Information
Once a warranty claim has been filed with the manufacturer or warranty company, approval received and work carried out and completed, you will be reimbursed for the work undertaken.
See How do I create a warranty account? and How do I create a workshop warranty job? for how to process warranty jobs through the Workshop system.
Manufacturer Warranty
Most manufacturers will reimburse you with a credit note to set against your account with them.
You should post this credit note onto the supplier account in your Purchase Ledger.
- When posting the credit note you should allocate it to a purchase centre which links to the Warranty Control nominal centre. The standard centre issued with the system is '750' and links to Nominal centre '75001' Warranty Control.
 | If you do not have these centres in your system please see this article to create the purchase centre and this article to create the nominal centre. |
- The nett amount of the credit should equal the value of the workshop warranty job, if the claim has been settled in full.
- If the claim is for less than the work carried out you may choose to journal the balance on your warranty control nominal to a Profit & Loss - Warranty Loss/Gain nominal centre.
- If you choose to pay off the warranty invoice when you receive the claim you may deal with writing off the difference via Sales Ledger receipts - see How do I create a warranty account?.
Third Party Warranty Company
If you are carrying out work for a third party warranty company, you will be able to invoice the workshop job as though it was a retail job and take payment in the usual manner, either against the workshop job itself or via the Sales Ledger Receipts.
See also
- Handling workshop warranty claims
- How do I create a workshop warranty job?
- How do I create a warranty account?
