Difference between revisions of "Remote Support"

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(Downloading Remote Support Software)
 
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{{Tip|iconsize=small|text=If you let your [[Why do I need Platinum Software maintenance?|maintenance]] lapse '''you are missing out''' on our excellent support service.}}
 
{{Tip|iconsize=small|text=If you let your [[Why do I need Platinum Software maintenance?|maintenance]] lapse '''you are missing out''' on our excellent support service.}}
  
{{Information|There maybe times while running a busy company whereby you run into something that you require a helping hand with to help you, for example to use the system more efficiently to give you more time for other things. This is where the Catalyst Remote Support can help, this system allows us to securely dial on to your PC allowing our support team to see what is on your screen, giving you direct access to help quickly, and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into.}}
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{{Information|There may be times while running a busy company whereby you run into something that you require a helping hand with. Using Catalyst Remote Support allows us to securely dial on to your PC allowing our support team to see what is on your screen. This can help us to quickly and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into.}}
  
{{Warning|text=This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number.}}
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{{Warning|text=This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number. If you are at all unsure about the user asking for credentials please feel free to contact our office to confirm the identity of the user you are speaking to!}}
  
 
== Downloading Remote Support Software ==
 
== Downloading Remote Support Software ==
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* Click the Platinum icon to the left to download the remote support software.
 
* Click the Platinum icon to the left to download the remote support software.
*Next on the '''"Open File - Security Warning"''' Box Click {{Button|Run}}.
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*Next on the '''"Open File - Security Warning"''' box click {{Button|Run}}.
*After a small pause you will see a '''"Catalyst Remote Support"''' Box Appear, Leave this box on screen.
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*After a small pause you will see a '''"Catalyst Remote Support"''' box appear, Leave this box on screen.
*Next simply log a call for a Catalyst Software Support Specialist and leave a message with a brief description of the problem.
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*Next simply submit a ticket via the [https://catalystcomputersystems.na3.teamsupport.com/dashboard Support Hub], [https://www.catalyst-uk.com/contact/support/ email] our support teams or log a call for a Catalyst Support Specialist including a brief description of the problem.
*Once your call is returned simply give your Support Specialist the ID number from the '''"Catalyst Teamviewer QuickSupport"''' box and they will be able to help you resolve any issues you have.
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*When an agent contacts you simply give them your ID number from the '''"Catalyst Teamviewer QuickSupport"''' box and they will be able to help you resolve any issues you have.
 
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Latest revision as of 03:55, 4 February 2023

Catalyst Remote Support

Platinum Logo.png

Our dedicated Software Support Team are on hand and available to everyone with a current maintenance contract for their copy of Platinum Software. (Software Rentals include Platinum software support.)

If you let your maintenance lapse you are missing out on our excellent support service.
There may be times while running a busy company whereby you run into something that you require a helping hand with. Using Catalyst Remote Support allows us to securely dial on to your PC allowing our support team to see what is on your screen. This can help us to quickly and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into.
This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number. If you are at all unsure about the user asking for credentials please feel free to contact our office to confirm the identity of the user you are speaking to!

Downloading Remote Support Software

Remote Support
  • Click the Platinum icon to the left to download the remote support software.
  • Next on the "Open File - Security Warning" box click [Run].
  • After a small pause you will see a "Catalyst Remote Support" box appear, Leave this box on screen.
  • Next simply submit a ticket via the Support Hub, email our support teams or log a call for a Catalyst Support Specialist including a brief description of the problem.
  • When an agent contacts you simply give them your ID number from the "Catalyst Teamviewer QuickSupport" box and they will be able to help you resolve any issues you have.
In general, TeamViewer will always work if surfing on the Internet is possible. Hence, no firewall configuration should be required.

See also


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Keywords AND Misspellings
remote, support, teamviewer