Sharing Diagnostics and Usage Information with Catalyst

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This article or section applies to a Platinum feature currently being developed.
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Summary

Catalyst asks customers to help improve Platinum by providing diagnostic and usage information. Catalyst will not share this information with any third party (see our privacy policy) and will use the information for post crash analysis of it's Platinum Software.

More Information

What is shared

  • The state of Platinum at a 'Run-Time Event' or filing system error.
  • Benchmark Performance Statistics.
No database information (Customers, Stock, Financials etc) is shared beyond any information that was being used at the time of the crash event.

The information that is shared can be viewed in the following logs detailed below:

  • '\sx\sxco?\logs\CCYYMM-cr-event.xml'
  • '\sx\sxcp?\logs\CCYYMM-perform.xml'

These logs are used by our support team when giving assistance to customers with a current rental or software maintenance agreement after a Platinum Crash.

How is it shared

  • Via a secure connection to our updates server when your Platinum confirms license details.

Configuration

You may enable (default) or disable the sharing of the above information with Catalyst at any time by :

  • Click here to download the Platinum update file ('Platwin.exe').
  • Double click on 'Platwin.exe' that has been downloaded.
  • When the message appears asking if you want to run the software, click [Run].
  • A screen should appear saying "Welcome to the Platinum Setup Wizard".
  • Click the [No] button as you do not want to update Platinum.
  • The next screen will present you with a number of options.
  • Click the □ next to "Amend Platinum installtion details".
  • Click the [Next>] button until you arrive at the page asking you if wish to share information with Catalyst.
    • Choose 'No' if you do not want any information shared with Catalyst.
    • Choose 'Yes' if you want share information with Catalyst.
  • Click the [Next>] button until you arrive at the 'Installation Summary' page and click on [Install].
  • Click [Close] to close the installation program.
  • Your new sharing setting is now saved.


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Keywords AND Misspellings
sharing, diagnostics, usage, privacy
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