Weekend Hotline Support

From Catalyst
Revision as of 14:19, 1 September 2022 by Richard Green (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Historic Article

  • For help on finding out how up to date your Platinum system is, please click here
  • If you would like help on updating your current system to the latest version click here.
  • If you have any questions on the new update please Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page.

Summary

This article will explain when Weekend Hotline Support is available and how to get it.

More Information

This time is not covered by the existing maintenance agreements - The service is intended to provide emergency cover only.

This is charged at the rate of : £75 + V.A.T. per call.

Emergency Hotline Support cover is available on

Saturday's From : 9:00am to 1:00pm

Sunday's From : 10:00am to 2:00pm

Also on Bank Holidays From : 10:00am to 2:00pm.

Emergency Hotline Telephone Number : 0781 804 4086.

How the Service Works

Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. This can be done in the following three ways :-

The message should include :-

  • The Company Name.
  • Your name and position within the company.
  • That you are willing to accept the charge.

Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. If your problem cannot be solved at the time, no charge will be made.

See also


Feedback
Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'
Keywords AND Misspellings
platinum