Difference between revisions of "How do I call up the CRM?"

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== Summary ==
 
== Summary ==
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The CRM (Customer Relationship Manager) / SRM (Supplier Relationship Manager) displays all customer or supplier activity for a given range of time (1, 3, 5 and 7 years).
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The CRM (Customer Relationship Manager) / SRM (Supplier Relationship Manager) displays all customer or supplier activity for a given range of time (1, 3, 5, 7 years or all time).
  
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It allows you see all activity in a time period for a Customer or Supplier without having to move from one area of Platinum to another. For most views the {{Button|Details}} button will allow more in depth details of the current activity to be displayed.
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== More Information ==
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CRM allows you see all activity in a time period for a Customer or Supplier without having to move from one area of Platinum to another. For most views the {{Button|Details}} button will allow more in depth details of the current activity to be displayed.
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If the account is in an account 'Group' then the {{Button|Group}} button can be used to show information from all the associated accounts.
  
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== More Information ==
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=== Usage ===
 
From anywhere in Platinum that has an attached Customer or Supplier {{KeyPress|A-Y}} can be used to call up the Relationship Manager showing the following information.
 
From anywhere in Platinum that has an attached Customer or Supplier {{KeyPress|A-Y}} can be used to call up the Relationship Manager showing the following information.
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* Platinum will use the "current" account (or prospect) and show you information relating to that customer, prospect or supplier.
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* Group associated accounts together to view combined information by setting the {{DataValue|Account group}} to the same value across all the associated customers or suppliers and use the {{Button|Group}} button to combine the activity from the grouped accounts.
  
 
=== CRM (Customer Relationship Manager) ===
 
=== CRM (Customer Relationship Manager) ===
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* Tasks (Outstanding and Closed).
 
* Tasks (Outstanding and Closed).
 
* Invoices and Credits.
 
* Invoices and Credits.
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* Vehicle Sales Activity.
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* Unit Sales Activity.
 
* Workshop Jobs (Past and Current).
 
* Workshop Jobs (Past and Current).
 
* Diary Activity.
 
* Diary Activity.
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* General Client Contacts.
 
* General Client Contacts.
 
* Stock Movements (Sales).
 
* Stock Movements (Sales).
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* Debt Chasing Contacts.
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* Logistics.
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* Order Processing.
  
 
=== SRM (Supplier Relationship Manager) ===
 
=== SRM (Supplier Relationship Manager) ===
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* Diary Activity.
 
* Diary Activity.
 
* Stock Movements (Purchases).
 
* Stock Movements (Purchases).
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* Order Processing.
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== See also ==
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* [[How do I find a customer?|Finding a Customer]]
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* [[How do I find a supplier?|Finding a Supplier]]
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* [[How do I Record a Contact Against a Customer/Supplier?]]
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* [[Why does the CRM show only recent activity?]]
  
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{{FAQ}}{{KB_Tags|CRM, Customer Relationship Manager, SRM, Supplier Relationship Manager}}
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{{KB_Tags|crm, customer relationship manager, srm, supplier relationship manager, account group, group activity, customer activity, supplier activity}}
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{{FAQ}}{{How}}

Latest revision as of 14:46, 30 August 2019

Summary

The CRM (Customer Relationship Manager) / SRM (Supplier Relationship Manager) displays all customer or supplier activity for a given range of time (1, 3, 5, 7 years or all time).

More Information

CRM allows you see all activity in a time period for a Customer or Supplier without having to move from one area of Platinum to another. For most views the [Details] button will allow more in depth details of the current activity to be displayed.

If the account is in an account 'Group' then the [Group] button can be used to show information from all the associated accounts.

Usage

From anywhere in Platinum that has an attached Customer or Supplier <Alt+Y> can be used to call up the Relationship Manager showing the following information.

  • Platinum will use the "current" account (or prospect) and show you information relating to that customer, prospect or supplier.
  • Group associated accounts together to view combined information by setting the 'Account group' to the same value across all the associated customers or suppliers and use the [Group] button to combine the activity from the grouped accounts.

CRM (Customer Relationship Manager)

Will display (some may be dependant on that module being active).

  • Tasks (Outstanding and Closed).
  • Invoices and Credits.
  • Unit Sales Activity.
  • Workshop Jobs (Past and Current).
  • Diary Activity.
  • Sales Prospecting Contacts.
  • General Client Contacts.
  • Stock Movements (Sales).
  • Debt Chasing Contacts.
  • Logistics.
  • Order Processing.

SRM (Supplier Relationship Manager)

Will display (some may be dependant on that module being active).

  • Tasks (Outstanding and Closed).
  • Diary Activity.
  • Stock Movements (Purchases).
  • Order Processing.

See also


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Keywords AND Misspellings
crm, customer relationship manager, srm, supplier relationship manager, account group, group activity, customer activity, supplier activity
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