Difference between revisions of "How do I exclude customers from bulk mailing?"
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== See also == | == See also == | ||
− | *[[How do I use the Retention Centre?]] | + | * [[How do I use the Retention Centre?]] |
− | *[[How do I send bulk email messages?]] | + | * [[How do I Send an Email from Platinum?]] |
− | *[[How do I send bulk SMS messages?]] | + | * [[How do I send bulk email messages?]] |
− | *[[How do I Exclude Vehicles from Bulk Mailing?]] | + | * [[How do I send an SMS Message from Platinum?]] |
+ | * [[How do I send bulk SMS messages?]] | ||
+ | * [[How do I filter out Customers I don't want to Contact?]] | ||
+ | * [[How do I Get my Logo onto Printed Documents?]] | ||
+ | * [[How do I Create a Custom Retention Centre Action?]] | ||
+ | * [[How do I Add Advisories to a Workshop Job?]] | ||
+ | * [[How do I include images in emails?]] | ||
+ | * [[How do I Choose How to Contact a Customer through the Retention Centre?]] | ||
+ | * [[How do I Exclude Vehicles from Bulk Mailing?]] | ||
+ | * [[Can I Change the Heading Images?]] | ||
{{FAQ}}{{KB_Tags|Market, marketing, exclusion, no mail, no email, no sms, reten, retention}} | {{FAQ}}{{KB_Tags|Market, marketing, exclusion, no mail, no email, no sms, reten, retention}} | ||
{{KB_SL}}{{KB_WS}}{{KB_ST}}{{KB_VS}} | {{KB_SL}}{{KB_WS}}{{KB_ST}}{{KB_VS}} |
Revision as of 16:30, 22 July 2013
Summary
There maybe cases whereby a particular customer would not wish to be contacted with promotional emails from platinum. It is possible to add a marker on a customer so they no longer get any mailings sent from the Marketing system.
More Information
Go to "Sales Ledger" -> "Customer File Maintenance" -> "Add or Edit Customers".
- Select the account or search for a customer.
- Click on the "Attributes" Tab.
Here you will see the following exclusions in the unallocated box:
- Message Exclusion
- This is a global exclusion to not send any messages to the customer.
- Email Exclusion
- This excludes the customer from messages sent by email.
- SMS Exclusion
- This excludes the customer from messages sent through SMS Test Messages
- To add simply select the exclusion you require and click the [->] button to allocate the exclusion to that account.
This will stop any mailings of the selected type to this account from this point on.
See also
- How do I use the Retention Centre?
- How do I Send an Email from Platinum?
- How do I send bulk email messages?
- How do I send an SMS Message from Platinum?
- How do I send bulk SMS messages?
- How do I filter out Customers I don't want to Contact?
- How do I Get my Logo onto Printed Documents?
- How do I Create a Custom Retention Centre Action?
- How do I Add Advisories to a Workshop Job?
- How do I include images in emails?
- How do I Choose How to Contact a Customer through the Retention Centre?
- How do I Exclude Vehicles from Bulk Mailing?
- Can I Change the Heading Images?