Difference between revisions of "How do I filter out customers I don't want to contact?"
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== Summary == | == Summary == | ||
| − | This article will explain how to stop a customer or a | + | This article will explain how to stop a customer or a unit from appearing in the retention centre. If a customer states that they do not want to be contacted for any particular reason, by law you must oblige. All of the "Retention Centres" have been designed with this in mind. |
== More Information == | == More Information == | ||
| − | The {{Menu|Retention Centre}} follows the same rules as the {{Menu|Marketing}} menus followed, which are based on Attributes set against a customer or a | + | The {{Menu|Retention Centre}} follows the same rules as the {{Menu|Marketing}} menus followed, which are based on Attributes set against a customer or a unit. |
| − | *To exclude a customer from appearing in the {{Menu|Retention Centre}}, please click [[How do I | + | *To exclude a customer from appearing in the {{Menu|Retention Centre}}, please click [[How do I exclude customers from bulk mailing?|here]] for more details. |
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| + | *To exclude a unit from appearing in the {{Menu|Retention Centre}}, please click [[How do I exclude units from bulk mailing?|here]] for more details. | ||
== See also == | == See also == | ||
| − | * [[ | + | * [[How do I exclude customers from bulk mailing?]] |
| − | + | * [[How do I exclude units from bulk mailing?]] | |
| − | * [[How do I | + | * [[Getting started - Retention Centre]] |
| − | * [[ | + | * [[What print records do I need for the Retention Centre?]] |
| − | * [[What | + | * [[How do I send an email from Platinum?]] |
| − | * [[How do I | ||
* [[How do I send an SMS Message from Platinum?]] | * [[How do I send an SMS Message from Platinum?]] | ||
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| − | {{KB_Tags| | + | {{KB_Tags|filter, customers, contact, retention, centre, do, not, do not, dont, don't, send, action, retain, exclude, excluded}} |
| − | {{FAQ}} {{ | + | {{FAQ}}{{How}}{{KB_ST}}{{KB_WS}}{{ZN_Accounts}}{{ZN_Admin}} |
Latest revision as of 05:33, 19 June 2019
Summary
This article will explain how to stop a customer or a unit from appearing in the retention centre. If a customer states that they do not want to be contacted for any particular reason, by law you must oblige. All of the "Retention Centres" have been designed with this in mind.
More Information
The " Retention Centre" follows the same rules as the " Marketing" menus followed, which are based on Attributes set against a customer or a unit.
- To exclude a customer from appearing in the " Retention Centre", please click here for more details.
- To exclude a unit from appearing in the " Retention Centre", please click here for more details.
See also
- How do I exclude customers from bulk mailing?
- How do I exclude units from bulk mailing?
- Getting started - Retention Centre
- What print records do I need for the Retention Centre?
- How do I send an email from Platinum?
- How do I send an SMS Message from Platinum?
