Difference between revisions of "How do I reverse a payment on the sales ledger?"
From Catalyst
(→See also) |
(Bulk update) |
||
(21 intermediate revisions by 4 users not shown) | |||
Line 1: | Line 1: | ||
== Summary == | == Summary == | ||
− | This article explains how to refund a payment in the {{SL}}. | + | This article explains how to refund a payment in the {{SL}} e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded. |
== More Information == | == More Information == | ||
− | Go | + | Go into {{Menu|{{SL}}|Receipts}}. |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | You | + | === Reversing Allocated Payments === |
+ | * At the {{DataPrompt|Customer:}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer. | ||
+ | * Press {{KeyPress|ENTER}} to move through the {{DataPrompt|Document}} field. | ||
+ | * Use the {{DataPrompt|Mode:}} to select "All Documents". | ||
+ | * Select the document you want to reverse. | ||
+ | * To reverse a payment against an invoice press the {{KeyPress|minus}} key and then the amount to reverse (To reverse a payment against a credit note just enter the amount). | ||
+ | * You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}. | ||
+ | * Enter the date for the reversal, usually today. | ||
+ | * In the {{DataPrompt|Cheque no./Comment:}} field, enter the cheque number or suitable comment. | ||
+ | * In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}. | ||
+ | * Press {{Button|Done}} then choose {{Button|Accept}}. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run. | ||
+ | |||
+ | === Reversing Unallocated Payments === | ||
+ | |||
+ | {{Warning|text=Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see [[How do I refund a unit deposit?]] or [[How do I Refund a Stock Deposit?]].}} | ||
+ | |||
+ | * At {{DataPrompt|Customer}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer. | ||
+ | * Press {{KeyPress|ENTER}} twice. | ||
+ | * Under the {{DataPrompt|Payment}} column select the payment to reverse then click {{Button|Full}}. | ||
+ | * You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}. | ||
+ | * Enter the date for the reversal, usually today. | ||
+ | * In the {{DataPrompt|Cheque no./Comment:}} field, enter a suitable comment. | ||
+ | * In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}. | ||
+ | * Press {{Button|Done}} then choose {{Button|Accept}}. | ||
== See also == | == See also == | ||
− | |||
− | |||
− | |||
* [[How do I See All Documents rather than just Outstanding?]] | * [[How do I See All Documents rather than just Outstanding?]] | ||
− | |||
− | |||
* [[How do I reverse a Payment to a Supplier?]] | * [[How do I reverse a Payment to a Supplier?]] | ||
− | * [[How do I | + | * [[How do I put a customer\supplier invoice on hold?]] |
− | * [[How do I | + | * [[How do I allocate a payment to an invoice?]] |
− | + | * [[Posting payments received]] | |
− | + | ||
− | + | {{KB_Tags|customer receipts, payments, reverse payment, cancel payment, delete payment, duplicate, delete}} | |
− | * [[Posting | + | {{FAQ}}{{How}}{{KB_SL}} |
− | |||
− | {{ | + | {{KB_Ref|PL04, SL04}} |
− | |||
− |
Latest revision as of 05:28, 26 August 2020
Contents
Summary
This article explains how to refund a payment in the Sales Ledger e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded.
More Information
Go into " Sales Ledger Receipts".
Reversing Allocated Payments
- At the "Customer:", type in the customer's code if known, or search for the customer.
- Press <Enter> to move through the "Document" field.
- Use the "Mode:" to select "All Documents".
- Select the document you want to reverse.
- To reverse a payment against an invoice press the <minus> key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
- You may be taken straight to the [Payment] tab else click [Done].
- Enter the date for the reversal, usually today.
- In the "Cheque no./Comment:" field, enter the cheque number or suitable comment.
- In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
- Press [Done] then choose [Accept]. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.
Reversing Unallocated Payments
![]() | Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see How do I refund a unit deposit? or How do I Refund a Stock Deposit?. |
- At "Customer", type in the customer's code if known, or search for the customer.
- Press <Enter> twice.
- Under the "Payment" column select the payment to reverse then click [Full].
- You may be taken straight to the [Payment] tab else click [Done].
- Enter the date for the reversal, usually today.
- In the "Cheque no./Comment:" field, enter a suitable comment.
- In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
- Press [Done] then choose [Accept].
See also
- How do I See All Documents rather than just Outstanding?
- How do I reverse a Payment to a Supplier?
- How do I put a customer\supplier invoice on hold?
- How do I allocate a payment to an invoice?
- Posting payments received
Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'
Tags
PL04, SL04