How do I exclude units from bulk mailing?
From Catalyst
Summary
There maybe cases whereby a particular customers vehicle would not wish to be contacted with promotional emails from platinum (e.g. a vehicle that has been written off) It is possible to add a marker on a vehicle so they no longer get any mailings sent from the Marketing system related to it.
More Information
Go to "Systems" or "Vehicle Sales" -> "Add and edit vehicles".
- Enter the Vehicle stock number you wish to exclude.
- Click on the "Features" Tab.
Here you will see the exclusion in the unallocated box:
- Message Exclusion
- This is a global exclusion to not send any messages to the owner of this vehicle.
- To add simply select the exclusion you require and click the [->] button to allocate the exclusion to that vehicle
This will stop any mailings to this vehicles owner from this point on.
See also
- How do I use the Retention Centre?
- How do I Send an Email from Platinum?
- How do I send bulk email messages?
- How do I send an SMS Message from Platinum?
- How do I send bulk SMS messages?
- How do I filter out Customers I don't want to Contact?
- How do I Get my Logo onto Printed Documents?
- How do I Create a Custom Retention Centre Action?
- How do I Add Advisories to a Workshop Job?
- How do I include images in emails?
- How do I Choose How to Contact a Customer through the Retention Centre?
- How do I Exclude Customers from Bulk Mailing?
- Can I Change the Heading Images?
