Difference between revisions of "How do I reverse a payment on the sales ledger?"

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== Summary ==
 
== Summary ==
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This article explains how to refund a payment in the {{SL}}.
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This article explains how to refund a payment in the {{SL}} e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded.
  
 
== More Information ==
 
== More Information ==
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Go to "{{SL}}" -> "Receipts".
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Go into {{Menu|{{SL}}|Receipts}}.
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* Enter the Account Code for the customer or type their name and press {{KeyPress|Enter}} to search for their account.
 
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* When you have found their account make sure you are still on the account code field.
 
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* Press {{KeyPress|F2}} once. The {{DataPrompt|Mode}} field on the right hand side of the screen will change to {{DataValue|All Documents}}.
 
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* Press {{KeyPress|Enter}}.
 
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* {{KeyPress|Arrow key}} down the screen until you find the document to reverse.  The Balance column will be zero on the ones which have been paid in full.
 
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* Press the {{KeyPress|Right Arrow key}} to move over to the {{DataPrompt|Payment}} column.
 
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** To reverse a payment against an invoice, press {{KeyPress|-}} (minus) sign then the amount to reverse.
 
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** To reverse a payment against a credit note, enter the amount.
 
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* Press {{KeyPress|Enter}} and the Balance column will now show the amount of the document.
 
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* Press {{KeyPress|Escape}}.
 
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* Enter the date for the reversal, usually today.
 
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* In the {{DataPrompt|Cheque No./Comment}} field, enter the cheque number or suitable comment.
 
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* The Payment centre is where you want the reversal to go to e.g. {{DataValue|Z992 - Current Bank Account}}.
 
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* Press {{KeyPress|Escape}} then choose {{Button|Accept}}.  
 
  
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You will now be able to go back in and pay the invoice off with a new cheque or other method of payment or leave it unpaid until your next payment run.
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=== Reversing Allocated Payments ===
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* At the {{DataPrompt|Customer:}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer.
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* Press {{KeyPress|ENTER}} to move through the {{DataPrompt|Document}} field.
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* Use the {{DataPrompt|Mode:}} to select "All Documents".
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* Select the document you want to reverse.
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* To reverse a payment against an invoice press the {{KeyPress|minus}} key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
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* You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}.
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* Enter the date for the reversal, usually today.
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* In the {{DataPrompt|Cheque no./Comment:}} field, enter the cheque number or suitable comment.
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* In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}.
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* Press {{Button|Done}} then choose {{Button|Accept}}. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.
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=== Reversing Unallocated Payments ===
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{{Warning|text=Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see [[How do I refund a unit deposit?]] or [[How do I Refund a Stock Deposit?]].}}
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* At {{DataPrompt|Customer}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer.
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* Press {{KeyPress|ENTER}} twice.
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* Under the {{DataPrompt|Payment}} column select the payment to reverse then click {{Button|Full}}.
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* You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}.
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* Enter the date for the reversal, usually today.
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* In the {{DataPrompt|Cheque no./Comment:}} field, enter a suitable comment.
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* In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}.
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* Press {{Button|Done}} then choose {{Button|Accept}}.
  
 
== See also ==
 
== See also ==
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* [[:Category:Getting Started|Getting Started]]
 
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* [[Getting Started - Accounts]]
 
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* [[How do I Find a Customer?]]
 
 
* [[How do I See All Documents rather than just Outstanding?]]
 
* [[How do I See All Documents rather than just Outstanding?]]
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* [[How do I Reverse a Payment on the Sales Ledger?]]
 
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* [[How do I Reverse a Payment on the Sales Ledger?]]
 
 
* [[How do I reverse a Payment to a Supplier?]]
 
* [[How do I reverse a Payment to a Supplier?]]
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* [[How do I Put a Customer\Supplier Invoice on Hold?]]
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* [[How do I put a customer\supplier invoice on hold?]]
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* [[How do I Take a Customer\Suppler Invoice off Hold?]]
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* [[How do I allocate a payment to an invoice?]]
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* [[How do I Write Off Bad Debts?]]
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* [[Posting payments received]]
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* [[How do I Handle Contras?]]
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* [[How do I Allocate a Payment to an Invoice?]]
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{{KB_Tags|customer receipts, payments, reverse payment, cancel payment, delete payment, duplicate, delete}}
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* [[Posting Payments Received]]
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{{FAQ}}{{How}}{{KB_SL}}
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* [[Paying Suppliers]]
 
  
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{{KB_Tags|Customer Receipts, payments, reverse payment, cancel payment}}
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{{KB_Ref|PL04, SL04}}
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{{FAQ}} {{KB_SL}}
 
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{{KB_Ref|SL04, PL04}}
 

Latest revision as of 05:28, 26 August 2020

Summary

This article explains how to refund a payment in the Sales Ledger e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded.

More Information

Go into " Sales Ledger Receipts".

Reversing Allocated Payments

  • At the "Customer:", type in the customer's code if known, or search for the customer.
  • Press <Enter> to move through the "Document" field.
  • Use the "Mode:" to select "All Documents".
  • Select the document you want to reverse.
  • To reverse a payment against an invoice press the <minus> key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
  • You may be taken straight to the [Payment] tab else click [Done].
  • Enter the date for the reversal, usually today.
  • In the "Cheque no./Comment:" field, enter the cheque number or suitable comment.
  • In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
  • Press [Done] then choose [Accept]. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.

Reversing Unallocated Payments

Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see How do I refund a unit deposit? or How do I Refund a Stock Deposit?.
  • At "Customer", type in the customer's code if known, or search for the customer.
  • Press <Enter> twice.
  • Under the "Payment" column select the payment to reverse then click [Full].
  • You may be taken straight to the [Payment] tab else click [Done].
  • Enter the date for the reversal, usually today.
  • In the "Cheque no./Comment:" field, enter a suitable comment.
  • In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
  • Press [Done] then choose [Accept].

See also


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Keywords AND Misspellings
customer receipts, payments, reverse payment, cancel payment, delete payment, duplicate, delete
Tags

PL04, SL04

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