Difference between revisions of "How do I reverse a payment on the sales ledger?"
From Catalyst
(New page: {{Review}} == Details == Sometimes it is necessary to reverse a payment e.g. if you have paid the wrong item or the cheque has been lost in the post. === Method === Go into "Sales Ledger...) |
(Bulk update) |
||
| (24 intermediate revisions by 6 users not shown) | |||
| Line 1: | Line 1: | ||
| − | {{ | + | == Summary == |
| + | This article explains how to refund a payment in the {{SL}} e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded. | ||
| − | == | + | == More Information == |
| − | + | Go into {{Menu|{{SL}}|Receipts}}. | |
| − | === | + | === Reversing Allocated Payments === |
| − | + | * At the {{DataPrompt|Customer:}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer. | |
| − | * | + | * Press {{KeyPress|ENTER}} to move through the {{DataPrompt|Document}} field. |
| − | + | * Use the {{DataPrompt|Mode:}} to select "All Documents". | |
| − | * Press {{KeyPress| | + | * Select the document you want to reverse. |
| − | * | + | * To reverse a payment against an invoice press the {{KeyPress|minus}} key and then the amount to reverse (To reverse a payment against a credit note just enter the amount). |
| − | * | + | * You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}. |
| − | + | * Enter the date for the reversal, usually today. | |
| − | * Press {{ | + | * In the {{DataPrompt|Cheque no./Comment:}} field, enter the cheque number or suitable comment. |
| + | * In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}. | ||
| + | * Press {{Button|Done}} then choose {{Button|Accept}}. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run. | ||
| + | |||
| + | === Reversing Unallocated Payments === | ||
| + | |||
| + | {{Warning|text=Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see [[How do I refund a unit deposit?]] or [[How do I Refund a Stock Deposit?]].}} | ||
| + | |||
| + | * At {{DataPrompt|Customer}}, type in the customer's code if known, or [[Do I have to remember all these customer and supplier codes?|search]] for the customer. | ||
| + | * Press {{KeyPress|ENTER}} twice. | ||
| + | * Under the {{DataPrompt|Payment}} column select the payment to reverse then click {{Button|Full}}. | ||
| + | * You may be taken straight to the {{Tab|Payment}} tab else click {{Button|Done}}. | ||
| + | * Enter the date for the reversal, usually today. | ||
| + | * In the {{DataPrompt|Cheque no./Comment:}} field, enter a suitable comment. | ||
| + | * In the {{DataPrompt|Payment centre:}}, enter the centre to which the reversal is to go e.g. {{DataValue|Z992 - Current Bank Account}}. | ||
| + | * Press {{Button|Done}} then choose {{Button|Accept}}. | ||
== See also == | == See also == | ||
| − | *[[How do I | + | * [[How do I See All Documents rather than just Outstanding?]] |
| − | *[[ | + | * [[How do I reverse a Payment to a Supplier?]] |
| + | * [[How do I put a customer\supplier invoice on hold?]] | ||
| + | * [[How do I allocate a payment to an invoice?]] | ||
| + | * [[Posting payments received]] | ||
| + | |||
| + | {{KB_Tags|customer receipts, payments, reverse payment, cancel payment, delete payment, duplicate, delete}} | ||
| + | {{FAQ}}{{How}}{{KB_SL}} | ||
| − | {{ | + | {{KB_Ref|PL04, SL04}} |
Latest revision as of 05:28, 26 August 2020
Contents
Summary
This article explains how to refund a payment in the Sales Ledger e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded.
More Information
Go into " Sales Ledger Receipts".
Reversing Allocated Payments
- At the "Customer:", type in the customer's code if known, or search for the customer.
- Press <Enter> to move through the "Document" field.
- Use the "Mode:" to select "All Documents".
- Select the document you want to reverse.
- To reverse a payment against an invoice press the <minus> key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
- You may be taken straight to the [Payment] tab else click [Done].
- Enter the date for the reversal, usually today.
- In the "Cheque no./Comment:" field, enter the cheque number or suitable comment.
- In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
- Press [Done] then choose [Accept]. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.
Reversing Unallocated Payments
 | Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see How do I refund a unit deposit? or How do I Refund a Stock Deposit?. |
- At "Customer", type in the customer's code if known, or search for the customer.
- Press <Enter> twice.
- Under the "Payment" column select the payment to reverse then click [Full].
- You may be taken straight to the [Payment] tab else click [Done].
- Enter the date for the reversal, usually today.
- In the "Cheque no./Comment:" field, enter a suitable comment.
- In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
- Press [Done] then choose [Accept].
See also
- How do I See All Documents rather than just Outstanding?
- How do I reverse a Payment to a Supplier?
- How do I put a customer\supplier invoice on hold?
- How do I allocate a payment to an invoice?
- Posting payments received
Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'
Tags
PL04, SL04
