Difference between revisions of "What should I do when I change my eBay Password?"

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Once you have done the above, your orders should resume and be downloaded into Platinum.
 
Once you have done the above, your orders should resume and be downloaded into Platinum.
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{{Note|text=This process will also need to be done once every '''18 months''' to renew the license.}}
  
 
== See also ==
 
== See also ==

Revision as of 17:14, 20 December 2013

Summary

This article will explain what you will need to do if you change your eBay password in order for your orders to keep being downloaded into Platinum.

More Information

As we all know from time to time it is a good routine to change your passwords. Doing this to eBay is no different, however if you were to change your password on eBay you will need to link your Platinum system to eBay again in order for your orders to be downloaded into Platinum.

If you do not do this your orders will stay in limbo on your eBay account, which could lead to delays for your customers.

In order to re-authorise Platinum to deal with your eBay orders you will need to:

  • Go to " Reports & Settings Maintenance Options Platinum O and Catalyst FindIt Online Control Panel".
    • This will take you to your online "CMS/FindIt" control panel.
      • Click Manage: "eBay".
      • Then click "Grant or renew permission for Catalyst to access your eBay account...".
    • You will need to sign into your eBay account through this screen, and follow the on-screen instructions which will give permission for Catalyst to access your eBay user account, which is essential to download your orders.
You might be required to request eBay to contact you and confirm an on-screen reference code.

Once you have done the above, your orders should resume and be downloaded into Platinum.

This process will also need to be done once every 18 months to renew the license.

See also


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Keywords AND Misspellings
eBay, change, Password, Authorise, Re Authorise, Reauthorise, Re-Authorise, Link, Failure, establish,established, re-establish, sales, listings, ecommerce, e-commerce, online, web, customers, orders
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